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Troubleshoot Your iPad: Remove Content

Removing content from your iPad is one troubleshooting technique to use if you’ve already tried recharging, restarting, and resetting. Removing some or all of your data to see if it’s causing your iPad problems could take a little time compared with the minute or two spent on recharging, restarting, and resetting (except for the 20-minute recharge). 

To remove data from your iPad, you need to sync your iPad and reconfigure it so that some of or all your files are not synchronized (which removes them from the iPad). The problem could be contacts, calendar data, songs, photos, videos, or podcasts. You can apply one of two strategies to this troubleshooting task:

  • If you suspect a particular data type — for example, you suspect your photos because whenever you tap the Photos icon on the Home screen, your iPad freezes — try removing that data first.

  • If you have no suspicions, deselect every item and then sync. When you’re finished, your iPad should have no data on it.

    If that method fixes your iPad, try restoring your data, one type at a time. If the problem returns, you have to keep experimenting to determine which particular data type or file is causing the problem.

If you’re still having problems, the next step is to reset your iPad’s settings and content.

The seven steps for troubleshooting your iPad are: Recharge, Restart, Reset your iPad, Remove your content, Reset settings and content, Restore, and Recovery mode.

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