The Essentials of Troubleshooting Your iPod or iPhone

When your iPod or iPhone acts up, try a few troubleshooting techniques before contacting Apple. Chances are, you can get your iPod working again, yourself by checking the hold switch and battery, resetting or restoring the system, updating the software, or removing content.

How to Restore Your iPod, iPhone, or Apple TV to Factory Condition

You can restore any iPod, iPhone, or Apple TV to the way it was when you bought it (factory condition). This erases the hard drive (or flash memory in the case of an iPod nano or shuffle) and returns the [more…]

Your iPod's Hold Switch

If your iPod classic, nano, or older iPod model refuses to turn on, check the position of the Hold switch — on the top of an iPod classic or older model, or on the bottom next to the dock connection on [more…]

Draining the Battery on Your iPod or iPhone

Once in a while, you should drain the battery, completely, on your iPod or iPhone. Certain types of battery-powered devices sometimes run into problems if the battery hasn’t been drained in a while. In [more…]

Checking the Power for Your iPod or iPhone

Your iPod or iPhone requires sufficient power to be operational. If you experience a nonworking unit, you should check the power for your iPod or iPhone. [more…]

How to Reset Your iPod classic, iPod nano, or Older iPod

Sometimes, you'll need to reset your iPod. If your iPod gets confused or refuses to turn on, you can fix it by resetting it. For iPod classic and nano models, fifth-generation video iPods, fourth-generation [more…]

How to Reset Your iPhone

Sometimes, you must reset your iPhone to make it work properly. Resetting an iPhone is simple: just press and hold the Sleep/Wake button while you press and hold the Home button on the front. When you [more…]

Your iPhone's Reset Options

The Reset feature on your iPhone allows you to reset some of or all your settings. This turns your settings back to the way they were when you unpacked your iPhone after purchase. Don't do this recklessly [more…]

How to Restart Your iPhone

Sometimes, you need to restart your iPhone to make it behave. Just as restarting a computer often fixes problems, restarting your iPhone sometimes works wonders. [more…]

How to Remove Content from Your iPhone

Sometimes, you must remove content from your iPhone to make it work properly. When recharging, restarting, and resetting don’t solve your iPhone problem, you need to remove some of your data to see whether [more…]

How to Update Your iPod or iPhone Software

iTunes tells you whether your iPod or iPhone has the newest software installed. Just connect your iPod or iPhone to your computer and select it in the iTunes Source pane [more…]