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Simple Steps for Resolving Your Restaurant Customers' Service Issues

Part of the Starting & Running a Restaurant For Dummies Cheat Sheet (UK Edition)

When you run your own restaurant, you obviously want your customers to leave after their meal having had a great experience. Sometimes this doesn’t happen, and you’ll want to resolve whatever problem they may have had. Follow these four steps to deal with any customer service issues that may arise in your restaurant:

  1. Listen. Let them talk and don’t interrupt.

  2. Apologise or thank them, depending on situation.

  3. Rectify the current situation.

  4. Develop a long-term solution to avoid future customer-service problems. This step also reinforces to your diner that you heard their issue and acted on it.

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