Setting Up an Etsy Policies Page for Your Customers
After you decide on your Etsy shop policies, like how to ship items and what sorts of payments you will accept, all that's left is to create a Policies page to share them with your buyers. Your Etsy shop includes a special Shop Policies page, where you can do just that.
The Etsy Shop Policies page includes the following sections.
Welcome: The Welcome area is a great place to welcome customers to your shop. You can also talk a bit about your shop, the pieces you sell, and your overarching philosophy as an artist or craftsperson.
Payment: This area is where you spell out any policies that relate to payment: forms of payment you accept, whether you charge sales tax, your preferred currency, how long buyers using methods of payment other than PayPal have to pay for their goodies, and so on.
Shipping: Indicate how you ship items (and how quickly), whether you ship internationally, whether buyers can upgrade shipping to expedite delivery, how items are packaged, and so on.
Refunds and exchanges: Here's where you say whether you accept returns or exchanges, and under what circumstances. You can also indicate how long customers have to contact you about an item they want to return or exchange, and who pays to ship the item back to you.
Additional info: This area is where you include any additional information that you want to share about you or your shop. For example, you can use this space to indicate that you welcome wholesale inquiries or accept custom orders.
It's a good idea to read other shops' policies. You're almost certain to run across great policies that you never thought of implementing. To view a shop's Shop Policies page, display the shop's main page and then click the Policies link on the left side of the screen, under Shop Info.
To populate your Etsy Shop Policies page, log in to your Etsy account and follow these steps:
Click the Your Account link along the top of any Etsy page.
The Your Account page opens.
Click the Info & Appearance link, under Shop Settings, on the left side of the page.
The Info & Appearance page opens.
Click the Policies tab.
The Shop Policies page opens.
In the Welcome Message text box, type a welcome message for your customers, share your philosophy, and enter any other bits you want to share.
In the Payment Policy text box, indicate which payment methods you accept, along with your payment terms, deadline requirements, tax policy, cancellation policy, and the like.
In the Shipping Policy text box, enter what shipping method you use, whether you're willing to upgrade shipping, whether you ship internationally, and so on.
In the Refund Policy text box, indicate whether you issue refunds and under what circumstances.
In the Additional Info text box, add any other policies you've established.
Click the Save button.
Etsy saves the changes you made to your Shop Policies page.
Be sure to proofread your policies before you post them in your Etsy shop. You don't want any grammatical errors or misspellings making you look like an idiot!