Setting Up an Etsy Policies Page for Your Customers

With your policies established, all that’s left is to share them with your buyers. Fortunately, your Etsy shop includes a special Shop Policies page, where you can do just that.

It’s a good idea to read other shops’ policies. You’re almost certain to run across great policies that you never thought of implementing. To view a shop’s Shop Policies page, go to the shop’s main page and then click the Policies link on the left side of the screen, under Shop Info.

To populate your Etsy Shop Policies page, follow these steps:

  1. Click the Your Shop link along the top of any Etsy page.

    The Shop Name page opens.

  2. Click the Add Shop Policies link on the left side of the page.

    The Shop Policies page opens.

    Note: If your shop is already open (that is, you’ve created your first listing), you can access this page by clicking the Your Shop link, clicking the Info & Appearance link on the left side of the page, and clicking the Policies tab.

  3. In the Welcome Message text box, type a welcome message for your customers, share your philosophy, and enter any other bits you want to share.

  4. In the Payment Policy text box, indicate which payment methods you accept, along with your payment terms, deadline requirements, tax policy, cancellation policy, and the like.

  5. In the Shipping Policy text box, enter what shipping method you use, whether you’re willing to upgrade shipping, whether you ship internationally, and so on.

  6. In the Refund Policy text box, indicate whether you issue refunds and under what circumstances.

  7. In the Additional Info text box, add any other policies you’ve established.

  8. Do you live in the European Union? Or are you specifically targeting customers in that region? If so, then you should fill in the Seller Information field to include your name, the physical address from which you run your shop, an e-mail address that buyers can use to contact you, and, where applicable, your tax ID number.

    Click the FAQ link under the Seller Information box for more information on this subject.

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  9. Click the Save button.

    Etsy saves the changes you made to your Shop Policies page.

Be sure to proofread your policies before you post them in your Etsy shop. You don’t want any grammatical errors or misspellings making you look like an idiot! That being said, you can always go back and edit your shop policies, as well as many other store settings.

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