Reporting Identity and Operational Abuses on eBay
Some behavior on eBay is a violation of eBay rules. Identity and operational abuses can pose a serious threat to buyers and sellers, as well as undermine the eBay system. Following are some examples of identity and operational abuses that can lead to Trust and Safety investigations.
Who you are on eBay is as important as what you sell (or buy). eBay monitors the identities of its members closely — and asks that you report any great pretenders in this area to Trust and Safety. Here’s a checklist of identity abuses:
Identity misrepresentation: A user claims to be an eBay staff member or another eBay user or registers under the name of another user.
False or missing contact information: A user deliberately registers with false contact information or an invalid e-mail address.
Underage: A user falsely claims to be 18 or older. (You must be at least 18 to enter into a legally binding contract.)
Dead or invalid e-mail address: When e-mails bounce repeatedly from a user’s registered e-mail address, chances are good that the address is dead. Usually, returned e-mail indicates that the address is unknown.
Contact information: One user publishes another user’s contact information on the eBay site.
If you see someone trying to interfere with eBay’s operation, eBay staffers want you to tell them about it. Here are two roguish operational abuses:
Hacking: A user purposely interferes with eBay’s computer operations (for example, by breaking into unauthorized files).
Spamming: The user sends unsolicited commercial e-mail to eBay users.
If you suspect someone of abusing eBay’s rules and regulations, go to the Security Center (the link is at the bottom of every eBay page) and click Report a Problem on the Security & Resolution Center main page. You are presented with a form in which you can click the appropriate link for your issue.