Reinstall Spotify to Fix Frustrations Once and for All
Turning your computer on and off can help. But uninstalling and reinstalling Spotify can also fix technical problems, such as a corrupt installation. The reinstallation process varies, depending on whether you’re using a Windows computer or a Mac, or a mobile device, but it follows the same principles as uninstalling any program does.
Here are some tips for the uninstall-reinstall process:
Make sure Spotify is no longer running before uninstalling it. Choose File→Exit in Windows (XP, Vista, or 7) or choose Spotify→Quit Spotify on the Mac.
Make sure you’re installing the latest version of Spotify directly from Spotify’s download page.
Ensure that you’ve downloaded the very latest software update for your operating system, which can often smooth out many bugs.
For specific instructions on reinstalling, check out the Spotify FAQ page, which includes explanations for the following systems in the Technical Information section:
Mac OS X
iPhone or iPod touch
Should Windows users run into problems when first downloading Spotify, the issue may lie with a corrupt installer file or an installation that didn’t finish downloading properly. You need the installer file to acquire the full version of Spotify.
Before attempting to download this file again, clear out your browser cache, which may have stored a temporary version of the corrupted installer file. In Internet Explorer, follow these steps:
Click the Tools button (shaped like a cog), and then select Internet Options from drop-down list that appears.
In the Options dialog box that opens, click the General tab.
In the Browsing History section, click Delete.
In the Delete Browsing History page that appears, select Temporary Internet Files.
At the bottom of the page, select Delete.
Click OK in the confirmation dialog box that appears.
The contents of the folder that contains temporary files are erased.