QuickBooks 2012 Troubleshooting: Using the Help File

You have some QuickBooks 2012 problem that you can’t solve by using Help, and it’s either a bug or some glaring error in the QuickBooks documentation. In fact, upon further reflection, you may be thinking that you’ve encountered some problem that you can’t possibly solve by consulting the QuickBooks Help file.

Maybe you’re right.

In the general experience (gleaned from talking with people who have problems), however, about half the time, the problem is lack of knowledge about QuickBooks 2012. These users may simply be experiencing a mechanical problem. They can’t make the program work because they haven’t used QuickBooks enough to figure it out.

Therefore, the right way to solve this sort of problem is to find out more about QuickBooks and try again. For example, if you’re having problems printing a report, just finding out more about both printing and reports may enable you to solve the problem.

You should usually be able to find the information in the QuickBooks Help file. To find information in the QuickBooks Help file, choose Help→QuickBooks Help to display the QuickBooks Help window, as shown in the illustration below. Enter the word or phrase that you want to look up and then click the button that looks like a magnifying glass.

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