Problems with Your iPad and Networks

If you’re having problems with Wi-Fi or your wireless carrier’s data network (Wi-Fi + 3G or 4G models only), try the techniques here, which are short and sweet. Restoring your iPad, however, is inconvenient and time-consuming, and it entails erasing all your data and media and then restoring it.

First, here are some simple steps that may help with your network problem:

  • Make sure that you have sufficient Wi-Fi or 3G or 4G signal strength.

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  • Try moving around. Changing your location by as little as a few feet can sometimes mean the difference between great wireless reception and no wireless reception. If you’re inside, try moving around even a step or two in one direction. If you’re outside, try moving 10 or 20 paces in any direction. Keep an eye on the cell signal or Wi-Fi icon as you move around, and stop when you see more bars than you saw before.

  • Restart your iPad. Restarting your iPad is often all it takes to fix whatever is wrong.

If you have a Wi-Fi + 3G or 4G iPad, try the following two bullet points.

  • Make sure that you haven’t left your iPad in Airplane mode. In Airplane mode (Wi-Fi + 3G or 4G models only), all network-dependent features are disabled, so you can’t send or receive messages or use any of the apps that require a Wi-Fi or data network connection (that is, Mail, Safari, Maps, and the iTunes and App Store apps).

  • Toggle Airplane mode on and off. Turn on Airplane mode by tapping Settings on the Home screen and then tapping the Airplane mode On/Off switch to turn it on. Wait 15 or 20 seconds and then turn it off again.

    Toggling Airplane mode on and off like this resets both the Wi-Fi and wireless data-network connections. If your network connection was the problem, toggling Airplane mode on and off may correct it.

Apple offers two very good articles that may help you with Wi-Fi issues. The first article offers some general troubleshooting tips and hints; the second article discusses potential sources of interference for wireless devices and networks.

If none of the preceding suggestions fixes your network issues, try restoring your iPad.

Performing a restore deletes everything on your iPad — all your data, media, and settings. You should be able to put things back the way they were with your next sync. If that doesn’t happen, well, consider yourself forewarned.

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