Problems to Consider When Implementing Cloud Computing
Generally, issues associated with introducing new technology to an organization fall into one of the following categories:
People just don’t get it. Remember the Rutherford B. Hayes famous quote about the telephone: An amazing invention — but who would ever want to use one? At the time, people used telegraphs and it wasn’t obvious to some why they’d want to actually hear another person’s voice when communicating long distance. Similarly, in the cloud, people need to be educated about how the model works and what the benefits are.
People have legitimate concerns. There are, of course, legitimate reasons for not wanting to adopt a certain technology. These reasons are usually about risk. In the cloud, people worry about security, manageability, and availability.
People feel threatened by new technology because they think it may affect their livelihood. This does happen — for example, the telephone switch replaced the telephone operators who used to connect your telephone call. Your staff may be concerned about the impact that the cloud will have on their jobs. Even though they might not lose their jobs, they still want to understand what the impact will be to their current situation.
People agree in principle with a technology, but it still might take some getting used to. Remember when the ATM was introduced? People liked the convenience of being able to get money whenever they wanted, but were used to writing checks and cashing them at the bank. It took time to trust this new way of doing things.
Any or all of these reactions should be expected as you deploy cloud technology in your enterprise. Whether it’s the technician who’s concerned about putting virtual desktops in the cloud (and how the change will impact people staffing the IT help desk), or the database administrator who’s concerned about the security around a cloud database, or the scientist who’s thrilled at the prospect of being able to perform calculations in the cloud on demand — many people will be affected by the change, and you have to help smooth the transition.