Competition is the driving force in nature and it's also the core of the free enterprise system as we're lucky to know it. Competition occurs whenever winning attention is necessary for selection and survival. In nature, the peacock's tail, the rose's scent, and the apple's sweetness are the marketing tools, while in business the battle is fought and won with marketing programs designed to attract customers to one business over another.
Thanks to the forces of competition, the free enterprise system is undergoing constant improvement. Here are a few examples:
Competition prompts product upgrades and innovations.
Competition leads to higher quality and lower prices.
Competition enhances selection.
Competition inspires business efficiencies.
Competition is the contest between businesses for customers and sales. The opposite of competition is a monopoly, where a single company has complete control of an industry or service offering.
The terminology of competition
Your sales figures provide your first indication of how you're doing in your competitive arena. If they are strong and growing, your business is on the right track. If they're sliding downhill, you have your work cut out for you. Either way, you can take control of your sales — and therefore of your business success — by using the information here to gauge and grow your "share" of business, as defined by your market share, share of customer, and share of opportunity.
Market share
Market share is your slice of the market pie — or your portion of all the sales of products like yours that are taking place in your market area. For example, say that you manage a movie theatre in a market with a dozen other movie theatres within a reasonable driving distance. Your market share would be the percentage that your theatre sells of all the movie tickets sold by all 13 movie theatres.
Share of customer
Share of customer is the percentage that you capture of all the possible purchases that your customer could make at your business. Continuing with the movie theatre example, in addition to tickets, the theatre sells popcorn, soda, candy, movie posters, "movie money" gift certificates, and who knows what else. Every customer who purchases just a movie ticket — nothing else — represents lots of room for growth in terms of share of customer, also known as share of billfold.
Share of opportunity
Share of opportunity looks beyond existing customers and competitors to consider who is not buying products like the ones you're selling — and what it might take to get those people to see your product as a solution to their needs.
What satisfaction does your product address? What solution does your business provide? Think about how you can present your products to grab a greater share of that total opportunity. Here are a couple of examples:
A roller rink sells skating, of course, but it also provides a solution for youth and teen recreation. Its opportunity reaches to include all kids who spend money to fill out-of-school hours. When considering how to grow its share of the total market opportunity, the roller rink owners might think in terms of birthday party share or youth leisure time share.
An insurance brokerage sells life insurance, which provides a solution for peace of mind. Its competition comes from competing insurers and all the other ways people address their desire for financial security — including everything from investing in stocks to stashing money under the mattress to buying lottery tickets. The insurance brokerage might want to think in terms of how to increase its nest egg share.
Knowing what you're up against
Your business faces three kinds of competition.
Direct competitors
These businesses offer the same kinds of products or services you do and appeal to customers in the same geographic markets where you do business. To increase your market share, think about how you can woo business away from your direct competitors and over to your business.
Indirect competitors
You're either losing sales to or splitting sales with these businesses. For instance, if you're selling paint, and your customer is buying the paintbrush somewhere else, that brush seller is an indirect competitor of your paint store, because it is capturing the secondary sale. To increase your share of customer, figure out what kind of business is being won by your indirect competitors. Then find a way to serve as a one-stop solution for your customers by offering your primary product and also the secondary, complementary, or add-on products that your customers currently leave your business to obtain elsewhere.
Phantom competitors
No one has to buy what you're selling. In fact, one of the biggest obstacles to the purchase — and therefore the biggest phantom competition — is your customer's inclination to do nothing at all or to find some alternative or do-it-yourself solution instead of buying what you're selling. Taking the paint store example a step further, if you're offering the choice between enamel and latex paint, and your customers are opting for never-need-paint vinyl siding, that siding outlet is a phantom competitor capable of roadblocking your business. For that matter, if your customers decide that their houses can go another year without a paint job, the option to do nothing is your phantom competitor. To increase your share of opportunity, think about where your phantom competitors are hiding. Then find ways to make your product an easier, more gratifying, more satisfying, and more valuable alternative.
How businesses compete
When everything else is equal, most customers opt for the product with the lowest price. If you want to charge more, make sure that everything else isn't equal between you and your lower-priced competitor. Most competitors fall into one of the following two categories:
Price competitors: These businesses emphasize price as their competitive advantage. They must be prepared to offset lower profitmargins with higher sales volume. They also have to be prepared for some other business to beat their price and therefore take away their one-and-only competitive edge.
Nonprice competitors: These businesses charge a higher price than their competitors. They must be prepared to compete and win based on superior quality, prestige, service, location, reputation, uniqueness of offering, and customer convenience. In other words, they must offer an overall value that customers perceive to be worth a higher price tag.
Small Business Glossary
accounts payable
A type of short-term operating liability of a business, in which you record the amounts owed to vendors or suppliers for the purchase of products, supplies, parts, and services that you buy on credit.
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accounts receivable
The short-term asset in which you record the amounts owed to your business from sales of products and services on credit to your customers.
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accrual
The process of adding periodically to an asset or debt, usually as a percentage over time.
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adverse opinion
An audit opinion (usually presented by a CPA) that says that accounting statements as a whole don't present results fairly or don't conform with the generally accepted accounting principles (GAAP) of the United States.
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affiliate program
An agreement by which you contract to place ads on another business's Web site and pay that business when a visitor to the business's site clicks through to or purchases something from your site.
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American cut
A style of men's suit that has two or three buttons, a center-vented jacket with natural shoulders, and pants with a straight line.
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amortization
The allocation of the cost of an intangible asset over its expected useful life to the business.
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architecture
The relationship between your business and your brand that forms a single, understandable entity.
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asset
All things owned by the business, such as cash, buildings, vehicles, furniture, and any other item that's used to run the business.
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audit
A formal, often periodic examination and checking of accounts or financial records to verify their correctness.
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balance
1. An equal amount of debits and credits in an account. 2. The remainder in an account when debits are paid.
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balance sheet
A record of the financial situation of a business on a particular date that lists the business's assets and the claims against those assets.
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banner ad
A graphical Web advertising unit, usually measuring 468 pixels wide by 60 pixels tall.
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blast e-mail
A form of online advertising that's similar to direct-mail collateral advertising; anti-spam regulations apply.
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bond
1. An interest-bearing certificate issued by a business, promising to pay the holder a specified sum on a specified date. 2. A strong, durable white writing paper of high quality.
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brand
1. (noun) A promise about what your business is and what benefits it delivers that gets reinforced every time people come in contact with any facet of your business. 2. (verb) The process of building a positive collection of perceptions in your customers' minds.
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British cut
A style of men's suit that has a side-vented or unvented jacket with square shoulders and a tapered waist, and pants that are relatively narrow.
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business promise
A written summary of the positive difference you deliver to all who deal with your business.
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buzz
A form of marketing that uses high-profile entertainment or news to get people to talk about your brand.
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capital
The ratio of your business's debt to assets or equity.
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capital expenditure
Money spent to replace and improve business facilities, not for operating expenses.
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cash disbursement
The transfer of funds from a central account to diverse accounts to effect more efficient cash management.
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cash flow
The cash generated by a business's operations to produce and sell its products.
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certified management accountant; CMA
A designation of professional accounting achievement sponsored by the Institute of Management Accountants (IMA), which isn't regulated by the government.
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certified public accountant; CPA
An accountant who has met educational and experience requirements and has passed a national uniform exam to qualify for a state license.
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click-through
A situation in which a Web user sees your online ad and clicks on it to take him or her directly to your business's Web site.
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cobrand
1. (verb) Capitalizing on the benefits of two compatible brands that present similarly desirable attributes to consumers by combining those brands. 2. (noun) The combined brands of two separate businesses.
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collateral advertising
A stand-alone advertising vehicle, such as brochures, newsletters, and electronic direct mail.
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contingent worker
An employee who works in your business on a temporary basis.
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cooperative; co-op
1. A business designed so that customers who purchase from it actually own a portion of the business. 2. An agreement in which many suppliers, manufacturers, and distributors of various major products and goods offer advertising money to their retailers.
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copy
The actual words in an advertisement, distinct from the layout, picture, music, and so on.
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copyright
1. (noun) Protection provided by the government to the creators of original works, giving the owners of the copyright the exclusive right to reproduce the work and protect its use. 2. (verb) To apply government protection to original work you created.
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corporation
A business structure that establishes the business as a separate legal entity, which protects its owners' personal assets from claims against the business.
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cult brand
A brand that consumers have adopted, taking ownership of that brand, and its product or service.
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demographics
The characteristics of a population (such as age, gender, income, and so on) collected or used for market research.
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depreciate
To allocate a fixed asset's cost over three or more years, based on its estimated useful life to the business.
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direct selling
A business format in which you sell consumer products or services in a person-to-person manner, away from a specific retail location.
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disclosure
Information provided in a financial report, in addition to the information in the financial statements.
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distributor
A business that buys products from wholesalers (and sometimes from manufacturers) and resells them to direct-sales organizations, brokers, and dealer.
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embezzlement; larceny
A form of fraud that involves the illegal use of funds by a person who controls those funds.
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equity
All the money and assets invested in a business by its owners.
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ethnocentric
Based on the religion, culture, and social norms of one's own environment without consideration of the many differences between cultures and ethnicities.
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exposure
The number of times a consumer has the opportunity to see an advertisement.
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Federal Trade Commission; FTC
A U.S. federal agency whose duty is to investigate unfair methods of competition in business, fraudulent advertising, and so on, and to restrain or prosecute those charged with such practices.
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fixed asset
An informal term for the long-lived physical resources used by a business in conducting its operations, which include land, equipment, furniture, and vehicles.
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fixed cost
Expenses or costs that remain unchanged over the short run and don't vary with changes in sales volume or sales revenue.
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focus group
A gathering of customers or prospective customers who share input about a product or marketing idea with a professional moderator who guides the conversation and prompts input.
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franchise
An agreement in which one business grants another business the right to distribute its products or services.
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generally accepted accounting principles; GAAP
The authoritative standards and approved accounting methods that businesses in the United States should use when drafting their financial statements.
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going concern
A currently operating business that's expected to continue to function as such and remain viable for the foreseeable future.
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gross margin
Sales revenue minus the costs of goods sold for a certain period.
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infringe
To violate the terms of an agreement or disregard others' rights, such as with a copyright or patent.
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intangible
Any asset a business owns that has value but can't be touched, such as licenses, patents, and trademarks.
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Italian cut
A style of men's suit that has an unvented jacket with padded shoulders and relatively full pants.
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liability
A debt your business owes, such as vendor bills and bank loans.
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limited liability company; LLC
A business structure in which has ownership and IRS tax rules similar to that of a sole proprietorship or partnership, but the owners can't be held personally liable if the business is sued.
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loss leader
A product or service that a business sells cheaply or below cost in order to attract customers.
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margin
A business's sales revenue minus the cost of goods sold expense and minus all variable expenses; in other words, margin is profit before fixed expenses are deducted.
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mission statement
A written summary of your business's goals and values.
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monarch paper
High-quality paper that's slightly smaller than standard-size paper, used for personal business letters, with the employee's name and the business's address printed on it.
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operating cycle
The period of time between the acquisition of goods and the revenue resulting from sales and subsequent collections.
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partnership; firm
A business owned by more than one person in which each partner in the business is equally liable for the activities of the business.
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patent
1. (noun) An official document that grants the exclusive right to produce, sell, or get profit from an invention or process for a certain number of years. 2. (verb) To obtain this official document.
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performance appraisal
A meeting with an employee in which you review that employee's performance over the past period (usually a year) and give feedback.
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pickup rate
A discounted rate for ad placement in a newspaper, which newspapers give in return for running the same ad two or more times in the same week.
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profit
Sales revenue (and other sources of income) minus expenses (and losses) for a period.
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proxemics
The study of how people use and structure space or spatial arrangements.
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public relations; PR
All the activities — including employee, community, industry, and government relations; customer and prospect communications; publicity; and even crisis management — that marketers use to build and develop a favorable image of a brand.
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pyramid scheme
A fraudulent direct-selling organization which only recruits distributors — and collects fees from them — without also selling products so that the creators can unlawfully take all the distributors' money.
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qualified opinion
An audit opinion that states that, except for the effect of a matter to which a qualification relates, the financial statements are fairly presented in accordance with generally accepted accounting principles (GAAP).
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quan xi
A Chinese phrase that means the quality and integrity of a business relationship.
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revenue
All money collected in the process of selling a business's goods and services.
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Sarbanes-Oxley
A wide-ranging U.S. corporate reform legislation act that lays down stringent procedures regarding the accuracy and reliability of corporate disclosures, places restrictions on auditors providing non-audit services, and obliges top executives to verify their accounts personally.
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security
A financial instrument that shows ownership, such as stocks or bonds.
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sell-through
An advertising campaign that encourages immediate sales.
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sexual harassment
Any unwelcome physical, visual, or verbal sexual advance, or a request for sexual favors, that interferes with the victim's job performance.
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share
Evidence of ownership that represents an equal proportion of a business's capital.
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skyscraper
A vertical banner ad.
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soft skill
An ability, such as conflict management or team building, that's defined in terms of expected outcomes rather than as a specific method or technique.
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sole proprietor
A person who owns a business individually and who is personally liable for the activities of the business.
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solvency
The ability of a business to pay its liabilities on time.
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source document
Evidence (such as a deposit slip or invoice) of a business dealing; critical in constructing an audit trail.
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spin
A particular emphasis or slant imparted to information in order to create a desired effect.
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stock
A share of a particular publicly traded business, which gives the stockholder a proportionate share in ownership of that business.
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tagline
A memorable phrase that provides consumers with a quick indication of your business's product, brand, and market position.
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tangible
An asset owned by the business that can be touched, such as cash, inventory, or vehicles.
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trademark
A word, phrase, symbol, design, or a combination of these used to identify and distinguish a business and its products or services.
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turnover
When employees leave a business to work elsewhere.
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uniform franchise offering circular; UFOC
A detailed disclosure statement that the FTC requires franchisers to provide to the franchisees.
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unqualified opinion
An audit opinion that the auditor may issue only when the business being audited has no identified material weaknesses and the scope of the auditor's work hasn't been restricted.
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variance
Official permission to bypass regulations, usually in regards to zoning laws.
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venture capital
Funds invested or available for investment at considerable risk of loss in potentially highly profitable enterprises.
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viral
A form of marketing that creates entertaining or informative messages that are designed to be passed along by "wor of mouth," often electronically.
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vision statement
A written definition of your business's long-term aspirations.
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wholesaler
A business opportunity in which you buy products directly from manufacturers, mark up the price, and sell them to retailers.
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write down; write off
To reduce the book value of an asset, usually because of depreciation or a decline in market value.
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zoning
How the government regulates the approved uses for land.
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