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Spotting Signs of Dissatisfaction among Your Restaurant Guests

Part of the Starting & Running a Restaurant For Dummies Cheat Sheet (UK Edition)

The last thing you want on your hands are unsatisfied guests in your restaurant. Remember these top tips for spotting and dealing with diners who may have a problem:

  • Human periscopes: Look for people looking up and around and then back down. Typically, people do this because they don’t have something they need.

  • Leaving food on the plate: Maybe the customer plans to box it up to go home, but confirm this. You want empty plates going back to the dish area.

  • Waiting on a refill: People like full glasses of drink, especially nonalcoholic drinks, so replenish the water, pop, and iced tea regularly.

  • Watch gazing: Customers who keep looking at their watches may not be wondering where their food is, but investigate the situation anyway.

  • Waving and snapping: If you see any of these gestures, it’s not good. Try to get to the customer quickly and sort the problem before they leave.

  • Safe orders: If customers order chicken in your seafood restaurant, they may be afraid of the menu and simply need some educating. Don’t let them miss what you do best.

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