To create a sustaining Lean organization, you lead differently. Lean leaders lead from gemba, where the action happens. They know the only way to truly understand what is happening is to go to the place where the action occurs. Once there, they apply 3Gen or the 3 Actuals:

  1. genchi — (like gemba) go to the actual place

  2. genbutsu — observe the actual product, process or service

  3. genjitsu — gather actual facts