iPad Problems with Sync, Computer, or iTunes
If you’re having problems syncing your iPad or your computer doesn’t recognize your iPad when you connect it, try some of the following things. Try these procedures in the order they’re presented here:
Recharge your iPad.
If you didn’t try it previously, try it now.
Try a different USB port or a different cable if you have one available.
It doesn’t happen often, but occasionally USB ports and cables go bad. When they do, they invariably cause sync and connection problems. Always make sure that a bad USB port or cable isn’t to blame.
Restart your iPad and try to sync again.
Even if you have an iTunes installer handy, you probably should visit the Apple website and download the latest-and-greatest version, just in case.
Apple also offers an excellent set of support resources on its website. You can browse support issues by category, search for a problem by keyword, read or download technical manuals, and scan the discussion forums.
The discussion forums are chock-full of useful questions and answers from other iPad users, and if you can’t find an answer to a support question elsewhere, you can often find it in these forums. You can browse by category or search by keyword (Sync iPad, for example, as shown).
Either way, you find thousands of discussions about almost every aspect of using your iPad. Better still, you can frequently find the answer to your question or a helpful suggestion.
Now for the best part: If you can’t find a solution by browsing or searching, you can post your question in the appropriate Apple discussion forum. Check back in a few days (or even in a few hours), and some helpful iPad user may well have replied with the answer. If you’ve never tried this fabulous tool, you’re missing out on one of the greatest support resources available anywhere.
Last, but certainly not least, before you throw in the towel, you might want to try a carefully worded Google search. It couldn’t hurt, and you might just find the solution you spent hours searching for.