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Information to Gather when Troubleshooting Telecom Systems

Part of the Telecom For Dummies Cheat Sheet

Every telecom system needs some troubleshooting now and again. If you're the troubleshooter, make your life easier by gathering certain information on every telecom job you called to. The following list suggests info to gather and questions to ask for dealing with both switched and dedicated systems:

Switched Systems Dedicated Systems
Origination Phone Number Origination Phone Number
Termination Phone Number Termination Phone Number
Time & Date of Call Time & Date of Call
Call treatment·(Less than 24 hours old)
Call treatment·(Less than 24 hours old)
1010+ Call made over your long-distance carrier Rebooted your hardware (Yes or No)?
1010+ Call made over another long-distance carrier Does issue also affect non-dedicated calls (Yes or No)?
700 Test results = 1-700-555-4141 Is the circuit released for testing (Yes or No)?
Time of Day Specific (Yes or No)? If no, when?
Geographic Specific (Yes or No)? If dedicated toll-free, do you have a loopback plug for testing (Yes or No)?
If dedicated toll-free, is DNIS correct (Yes or No)?
If dedicated toll-free, is ANI Delivery requested (Yes or No)?
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