Information to Gather when Troubleshooting Telecom Systems
Every telecom system needs some troubleshooting now and again. If you're the troubleshooter, make your life easier by gathering certain information on every telecom job you called to. The following list suggests info to gather and questions to ask for dealing with both switched and dedicated systems:
| Switched Systems |
Dedicated Systems |
| Origination Phone Number |
Origination Phone Number |
| Termination Phone Number |
Termination Phone Number |
| Time & Date of Call |
Time & Date of Call |
Call treatment·(Less than 24 hours old)
|
Call treatment·(Less than 24 hours old)
|
| 1010+ Call made over your long-distance carrier |
Rebooted your hardware (Yes or No)? |
| 1010+ Call made over another long-distance carrier |
Does issue also affect non-dedicated calls (Yes or No)? |
| 700 Test results = 1-700-555-4141 |
Is the circuit released for testing (Yes or No)? |
| Time of Day Specific (Yes or No)? |
If no, when? |
| Geographic Specific (Yes or No)? |
If dedicated toll-free, do you have a loopback plug for testing
(Yes or No)? |
|
|
If dedicated toll-free, is DNIS correct (Yes or No)? |
|
|
If dedicated toll-free, is ANI Delivery requested (Yes or
No)? |
Cloud Computing Glossary
cloud computing
A networking solution in which everything — from computing power to computing infrastructure, applications, business processes to personal collaboration — is delivered as a service wherever and whenever you need.
Cloud Computing Glossary
cloud service
The delivery of software, infrastructure, or storage that has been packaged so it can be automated and delivered to customers in a consistent and repeatable manner.
Cloud Computing Glossary
deprovision
The release of cloud services that are no longer needed.
Cloud Computing Glossary
federating
Linking distributed resources together over the cloud.
Cloud Computing Glossary
hypervisor
An operating system that acts as a traffic cop, managing the various virtualization tasks in the cloud to ensure that they make things happen in an orderly manner.
Cloud Computing Glossary
multi-tenancy
The sharing of underlying resources by multiple companies over a cloud.
Cloud Computing Glossary
network attached store
Storage that has its own network address through which it is accessed by the network's workstation users. Acronym: NAS
Cloud Computing Glossary
service level agreement
A contract that stipulates the type of service you need from providers and what type of penalties would result from an unexpected business interruption. Acronym: SLA
Cloud Computing Glossary
solution stack
An integrated set of software that provides everything a developer needs to build an application.
Cloud Computing Glossary
storage area network
A storage systems that is flexible and scalable because it's available to multiple hosts at the same time. Acronym: SAN
Cloud Computing Glossary
vertical industry groups
Workgroups comprised of members from a particular industry such as technology and retail.
Cloud Computing Glossary
virtual memory
The portion of your hard drive that Windows uses to expand the available RAM
Cloud Computing Glossary
virtualization
Using computer resources to imitate other computer resources or whole computers to maximize performance and flexibility.
