How to Use the Windows Networking Troubleshooter

Windows comes with a built-in troubleshooter that can often help you to pin down the cause of a network problem. The figure shows the Windows 8 version. Answer the questions asked by the troubleshooter and click Next to move from screen to screen. The Networking Troubleshooter can’t solve all networking problems, but it does point out the causes of the most common problems.

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The procedure for starting Networking Troubleshooter depends on which version of Windows you’re using:

  • Windows 8 and Windows 7: Open Control Panel, click View Network Status and Tasks, and then click Troubleshoot Problems. Then select the troubleshooter that seems most directly related to the problem you’re experiencing. You’ll find troubleshooters for wireless network problems, home networks, and local area network (LAN) and Internet connections.

  • Windows Vista: Choose Start→Help and Support, click Troubleshooting, and then click the link for the network troubleshooter that seems most directly related to the problem you’re experiencing. You’ll find troubleshooters for wireless network problems, home networks, and LAN and Internet connections.

  • Windows XP: Choose Start→Help and Support→Networking and the web→Fixing Network or web Problems. Then click Home and Small Office Networking Troubleshooter.

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