How to Track Payments Using eBay's All Selling Page

Once you’ve completed an eBay auction or sale, notified the winner, and sent off an invoice, it’s time to get paid for your item. eBay and PayPal work in concert to offer several tools to notify you when a payment is made.

The Sold Items page in My eBay.
The Sold Items page in My eBay.

As if by magic, every time one of your buyers makes a payment through the PayPal service, your My eBay page indicates that the item has been paid for by changing the dollar-sign icon from dimmed to solid in the Sold items area. The above figure shows items that have been paid using PayPal.

PayPal also sends you a payment received e-mail — but there are a few caveats about using this form of notification.

If you do not receive any form of notification of a payment received from a buyer, check your PayPal account before going through the trouble of sending a nonpaying bidder notice. A new eBay buyer may have misspelled your e-mail address or applied the payment to an incorrect item number. If this is the case, you’ll have to e-mail the buyer and ask the person to cancel any payment made and pay for the item with the correct item number and your correct e-mail address.

To confirm the information about a payment shown on the Sold page of My eBay, follow these steps:

  1. Click the drop-down list next to the item’s listing and select the View Order Details option.

    The eBay Order Details page.
    The eBay Order Details page.

    The Order Details page appears.

  2. For further information, click the View PayPal payment link, at the top of the page.

  3. Sign into PayPal with your password and click Continue.

    The PayPal Web site’s payment-details screen appears, giving you complete information on the purchase.

After you’ve finished viewing this page, you may click the Return to Log button at the bottom of the page to go to your account history page. From here, you can transfer the money to your bank account.

If you don’t want to do any other business using your PayPal account, click the Back to eBay link.

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