How to Set Up Your Etsy Shop's Return Policy
Obviously, you want all your customers to love the items you sell in your Etsy shop. But — no disrespect — sometimes they won't. On your Etsy shop's Shop Policy page, you need to set up a policy for returns and exchanges that covers the following:
Whether you accept returns or exchanges: Some sellers do, some sellers don't. Be sure to spell out your policy on both regularly listed items and custom pieces.
Some items aren't conducive to being returned — think panties, swimsuits, bath and beauty products, and the like.
Under what circumstances returns or exchanges are permitted: Some sellers accept returns or exchanges for any reason, the theory being that they want their customers to be happy no matter what. Other sellers allow returns or exchanges only in certain circumstances — for example, if the item doesn't fit correctly or if it was damaged en route.
How long customers have to return or exchange an item: If you do allow returns and exchanges, you want to lay down the law on how long customers have to contact you with their concerns and send their item back to you.
Who pays to ship the item back to you: Do you cover shipping costs, or does the buyer?
After you select your return and exchange policies, it's time to add them to your shop's Shop Policies page, which you access by clicking the Your Account link along the top of any Etsy page. Then click the Info & Appearance link, under Shop Settings, on the left side of the page, and click the Policies tab.
Scroll down to the Shipping Policy text box and type out (or copy and paste) your return policy. Click the Save button when you're done.
Be sure to proofread your policy before you post it in your Etsy shop. You don't want any grammatical errors or misspellings making you look like an idiot!