How to Reset a BlackBerry ID Password for Your PlayBook

The BlackBerry ID is an essential part of the BlackBerry PlayBook and BlackBerry smartphone experience. You’ll need it for things like updates and upgrades to the operating system, using services like BlackBerry Messenger, and video chats. It’s also an element of your contact with support and warranty services and BlackBerry App World.

The good news is that you can use any e-mail address as your BlackBerry ID. The not-so-good news is that you’ll also need a password in certain circumstances (not for updates; the tablet keeps all the information it needs to do that automatically).

If you forget your BlackBerry ID, you can find it out by going to the About page.

But not to worry: you can reset your password from a personal or laptop computer. Here’s how:

  1. Use a browser in the BlackBerry PlayBook or a personal or laptop computer and go to the BlackBerry ID Password Reset page.

  2. Enter your username (your BlackBerry ID) in the first box.

  3. Enter the slightly scrambled verification code in the second box.

    The CAPTCHA system helps prevent computerized attempts at cracking password codes; presumably humans are better at reading those oddly shaped characters. If you have trouble with one set, tap Refresh the Image to get a new group.

  4. Click Submit.

    If you’ve done it correctly, a confirmation message tells you that reset instructions have been sent to the BlackBerry ID e-mail address. For security reasons, the reset instructions don’t go to your BlackBerry smartphone or to your BlackBerry PlayBook. The idea is to prevent an unauthorized user from picking up either device and gaining control of it.

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  5. On a personal or laptop computer, log in to the e-mail account you specified and find the message.

    You can log in also on any other e-mail–capable device other than your BlackBerry PlayBook or BlackBerry smartphone. The message comes from bbidpw-donotreply@blackberry.com. If you can’t find it, check the spam folder.

  6. Click the link in the message.

    A web browser should load on the device; if it doesn’t, tap the link and copy; then open a browser and paste it there.

  7. When the password reset page loads, enter a new password for your BlackBerry ID.

  8. Now confirm.

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