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How to Report Hijacked Accounts to eBay

If someone gets hold of your personal information on eBay, the most important thing to do is report it immediately. If you see any items that aren’t yours on the Items I’m Bidding On or the Items I’m Selling area of your my eBay page, it’s time to make a report — and fast!

Okay, you know that something hinky is going on with your eBay account because you never placed a bid on the Britney Spears stage-worn T-shirt. (Did you? Let’s say you didn’t.) And you can’t imagine that your spouse did, either (but double-check just to be sure). Here’s what to do immediately:

Change your personal e-mail account password with your ISP. Go to your ISP’s home page and look for an area called Member Center or something similar. In the Member Center, access your personal account information — probably through a link called something like my Account. You should be able to change your password there.

Change the e-mail account password on your home computer. Don’t forget to change the password on your computer’s e-mail software as well (Outlook, Firefox, and the like), so you can continue to download your e-mail from the server.

Perhaps you discover that your private information has been compromised when you suddenly can’t log in to your eBay or PayPal account. If this happens on eBay, follow these steps to request a new password:

1

Go to the eBay Sign In page.

Don’t type your password. You just tried that and it doesn’t work.

2

Click the Forgot your password link.

Doing this takes you to a page where you’re prompted to type in your user ID. Those silly security questions that you answered when you registered for eBay become very important now.

3

Answer at least one of the questions you see on the page, and then provide your registered phone number and ZIP code. Click Continue.

eBay will e-mail you instructions for resetting your password.

4

When the e-mail arrives, follow the steps and change your password.

If you don’t get eBay’s e-mail telling you how to change your password, it means some fraudster may have changed the contact information in your eBay account. See the sidebar “Freaking out is not a good thing” for instructions on what to do.

5

If all goes well and you can change your password, change your password hint (that’s the secret question that lets the system know you’re you).

If your other information has been compromised, it’s likely this question has too. It’s a good idea to reset this question.

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