How to Report Abuses on eBay

If you suspect someone of abusing eBay’s rules and regulations, go to the Security Center (the link is at the bottom of every eBay page) and click Report a Problem on the Security & Resolution Center main page. You are presented with the form shown here. From this page, click the appropriate link for your issue.

To launch a report, follow these steps:

Read all the information on the Security and Resolution Center page before filing a new complaint.
Click Report a Problem.

You arrive at that handy form shown above.
Select the item that relates to your situation and then click Report Problem.
If eBay presents you with a page full of links to teach you about their policies and some possible solutions to your issue, review them. Then scroll to the bottom of the page and click the Start Here link.
You see a list of most requested FAQs (Frequently Asked Questions), but look at the tabs at the top and click Send Us an Email.
On the resulting page, use the drop-down menu to select your issue topic; then give a thorough description of what transpired. Sign the bottom of the form with your e-mail address and user ID, and type the item number (or numbers) if they’re part of a related problem. Click Continue.

Be sure to review what you’ve written to confirm that your report is accurate.

Here’s where you spill the beans on policy violators.
You’ll be presented with a page of possible answers to your question. If the answer isn’t there, send the report by clicking Send Email.

Be sure you send only one report per case — and one case per report.

When you file a report, make your message clear and concise by including everything that happened, but don’t editorialize. Keep your comments businesslike — just the facts, ma’am. Be sure that the subject line of your report precisely names the violation and that you include all pertinent documentation.

Here’s a checklist of backup documentation you may need for your Trust and Safety report:

A copy of the facts you recorded on your report: And remember to stick to only the facts as you know them.
E-mail correspondence: Attach any pertinent e-mails with complete headers. (Headers are all the information found at the top of an e-mail message.) Trust and Safety uses the headers to verify how the e-mail was sent and to follow the trail back to the author.
Receipts and cancelled checks: These help verify that a transaction took place, and when.

If the clock is running out on your case (for example, you suspect bidding offenses in a current auction), you can use the Live Help link, which appears on the eBay home page. After eBay receives your report, you usually get an automatic response that your e-mail was received. Several days may go crawling by before eBay investigates your allegations. (They probably look at a lot of transactions.)