How to Leave Feedback for Your Etsy Buyer
Etsy relies on feedback to facilitate trust among buyers and sellers. At the conclusion of a sale, both the buyer and the seller leave feedback about the transaction. Other Etsy users can then view this feedback to determine whether a particular buyer or seller is aboveboard.
To view another user's feedback score, click the Feedback link in that shop's home page or public profile.
You and your buyer have 120 days to leave feedback on your mutual transaction. That's plenty of time to receive payment and for your buyer to receive her item. So no excuses!
Leaving feedback isn't mandatory. If you opt out, Etsy doesn't send a gaggle of intimidating fellows to your door to harass you. But leaving feedback is a good idea because it helps ensure that buyers feel safe shopping on Etsy — and that's good for everyone. Just remember, any feedback that you leave affects your buyer's feedback score and, by extension, her reputation on the site. It's super important that you issue feedback consistently, fairly, and honestly.
You can leave feedback for a buyer as soon as you receive payment, after you ship the package, or when you're certain that the buyer has received the item — whichever you prefer. Here's how:
While signed in to your Etsy account, go to Your Account.
Click the Feedback link on the left side of the screen.
The Items Awaiting Feedback page appears.
Click the Positive, Neutral, or Negative option button under the transaction you want to rate.
Before leaving neutral or negative feedback, see if you can hammer out with the buyer whatever issue is bothering you, via e-mail or a convo. Often, conflicts on Etsy are simply the result of a misunderstanding.
Optionally, type a comment about the transaction or the buyer.
Click Submit.
Etsy posts your feedback on the site.
After the transaction is complete, you can politely ask the buyer to return the favor by leaving feedback for you. Why? Because buyers feel more comfortable purchasing from sellers who have received positive feedback. Keep in mind, though, that leaving feedback is optional. If your buyer opts out of leaving feedback, avoid the temptation to ask her a second time. It's annoying and spammy.
Consider including instructions for leaving feedback in your message — for example, "To leave feedback for me, log in to your account and click the Feedback option in Your Account."
