How to Respond to an eBay Buyer’s Initial Inquiries
How to Leave Appropriate Feedback on eBay
How to Give Detailed Star Ratings to an eBay Seller

How to Leave Feedback for an eBay Seller

Writing good eBay feedback takes some practice. It isn’t a matter of saying things; it’s a matter of saying only the appropriate things. Think carefully about what you want to say — because after you submit feedback, it stays with the person for the duration of his or her eBay career.

You should always leave feedback, especially at the end of a transaction, although doing so isn’t mandatory. Think of leaving feedback as voting in an election: If you don’t leave feedback, you can’t complain about lousy service.

eBay recommends that you make feedback “factual and emotionless.” You won’t go wrong if you comment on the details (either good or bad) of the transaction. If you have any questions about what eBay says about feedback, click the Community link in the navigation bar and on the resulting page click the Feedback Forum link at the end of the navigation links on the left side of the page.

In the Feedback Forum, you can perform the following feedback-related tasks:

  • Leave Feedback: Here you see all pending feedback for all transactions within the past 90 days — the ones for which you haven’t left feedback. Fill them in, one at a time. Then, with one click, you can leave as many as 25 feedback comments at once.

  • View a Feedback Profile: Clicking here allows you to type any eBay member’s ID to see that person’s feedback profile (the same as if you clicked the number next to the member’s name).

  • Reply to Feedback received: If you’ve received feedback that you’d like to respond to, click this link. This comes in handy when a buyer leaves what you feel is an unwarranted negative; you can briefly state your case.

  • Follow up to Feedback left: Here you may also leave follow-up feedback after the initial feedback should situations change.

  • Request Feedback revision: This is possible, but before you do it, review the current feedback policy.

  • Make Feedback public or private: This is where you can decide to show your feedback profile to the public or keep it to yourself.

    If you make your feedback profile private, you will hinder your future business on eBay.

  • Report buyer problems: If you feel you are having a problem with a transaction, click the link and go to the Report a Buyer form in the Resolution Center. To report a buyer, follow these steps:

    1. Select the recent transaction in question by clicking the option button next to the buyer’s ID, or type the item number in the text box.

    2. Click Continue and select the appropriate situation from the Next, Tell us What Happened section.

    3. Click the Submit button to send your complaint to eBay Trust and Safety.

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On this page, you also have more links that explain the ins and out of the eBay feedback system. Here are the details on a few:

  • All About Feedback: This link takes you to an exclusive help area for feedback questions.

  • Feedback Policies: Learn about Feedback policies and the various forms of Feedback Abuse — and how eBay deals with them.

  • Feedback FAQs: Here you find answers to frequently asked questions about how to handle feedback — and how buyers can rephrase their knee-jerk negative or neutral feedback entries to something more accurate after sober reflection. (Only the verbiage can be changed; the rating will stay.)

In the real world, anybody can sue anybody else for slander or libel; this fact holds true on the Internet, too. Be careful not to make any comments that could be libelous or slanderous. eBay is not responsible for your actions, so if you’re sued because of posting slanderous feedback, you’re on your own. The best way to keep safe is to stick to the facts and don’t get personal.

If you’re angry, take a huge breather before you type your complaints and click the Leave Comment button. If you’re convinced that negative feedback is necessary, try a cooling-off period before you send comments. Wait an hour — or a day — and then see whether you feel the same. Nasty feedback based on emotion can make you look vindictive, even if what you’re saying is true.

Several ways are available to leave feedback comments:

  • If you’re on the transaction page, click the Leave Feedback link; the Leave Feedback page appears.

  • In the Purchase History area of your my eBay page, click the Leave Feedback link next to the transaction.

  • In the Feedback Forum, click the Leave Feedback link to see a list of all your completed auctions from the last 60 days for which you haven’t left feedback.

  • On your my eBay page, scroll down and on the left side you will see the Shortcuts heading. You will see a Leave Feedback link, which will take you to your pending Feedback list.

  • Click the Community→Announcements link, in the main navigation bar, and then click eBay Feedback Forum. On the next page that appears, click the Leave Feedback link.

To leave feedback for a seller, follow these steps:

  1. Enter the required information.

    Note that your item number is usually filled in, but if you’re placing feedback from the user’s feedback page, you need to have the number at hand.

  2. Choose whether you want your feedback to be positive, negative, or neutral.

  3. Type your feedback comment.

  4. Fill in your star ratings by clicking the stars next to the questions.

    If you decide that the seller’s description was inaccurate, you will have to explain why by clicking next to the explanations that appear.

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  5. Click the Leave Feedback button.

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