How to Leave Appropriate Feedback on eBay
Good eBay sellers should be rewarded, and potential buyers should be informed. That’s why no eBay transaction is complete until the buyer fills out the feedback form. Before leaving any feedback, remember that sometimes no one’s at fault when transactions get fouled up. Here are some handy hints on what kind of feedback to leave for a seller:
Give the seller the benefit of the doubt. Selling on eBay is a source of income, and most sellers are honest, hard-working people. If the transaction could have been a nightmare, but the seller tried to make it right and meet you halfway, that’s an easy call — leave positive feedback.
Whenever possible, reward someone who seems honest or tried to correct a bad situation. For example, if the seller worked at a snail’s pace but you eventually got your item and you’re thrilled with it, you may want to leave positive feedback with a caveat. Something like “Item as described, good seller, but very slow to deliver” sends the right feedback message.
If the seller worked at a snail’s pace but packaged the item adequately and the item was kinda-sorta what you expected, you may want to leave neutral feedback. That is, the experience wasn’t bad enough for negative feedback but didn’t deserve praise. Here’s an example: “Really slow to deliver, didn’t say item condition was good not excellent, but did deliver.” Wishy-washy is okay as a response to so-so performance; at least the next buyer will know to ask specific questions.
If the seller doesn’t ship your item or the item doesn’t match the description and the seller won’t make things right, you need to leave negative feedback. But never write negative feedback in the heat of the moment — and never make it personal. Life’s interesting enough without taking on extra hassles.
Remember that you cannot retract feedback. You are responsible for your words, which will remain on the eBay site forever (with your user ID next to them for all to see). Be sure to leave a simple, factual, and unemotional statement. Important things to mention in your feedback are
How satisfied you are with your purchase
The quality of the packaging
The promptness of shipping
The seller’s professionalism
The level of communication
If you must leave a negative feedback comment, know that there is karma in this life. If you couldn’t resolve things without a problem, chances are the seller wasn’t happy with the trading experience either. Try to work things out first!