How to Handle Troublesome Posters on Your Business Facebook Page
Troublesome posters can sometimes become a problem for your marketing strategy. Most of the time, the conversation on Facebook is fun and enjoyable. Occasionally, however, someone decides to post things on your Page that aren’t congruent with your business. In other words, they post spam or rude and derogatory statements.
We hope that you never need to remove or ban someone from your Page, but you have a responsibility, as the admin of your Page, to keep the conversation going in a positive direction and in line with what your Page is all about.
You need to understand the four types of posts to your Page and also how you can delete, hide, or report them:
If you want to remove a post that you posted: Click the hidden pencil icon to the right of the post and then choose Delete or Hide from Page.
If you want to remove a post from your Page in which your Page was tagged: Click the pencil icon and then choose Hide or Report/Mark as Spam. You can’t delete this type of post, though, because it was created by someone else. The best you can do is to hide it from people who visit your Page or report it.
If you want to remove a post that was posted directly on your Page (not tagged): Click the X and then choose Hidden from Page, Delete, or Report/Mark as spam.
If you want to delete a comment: Hover over the comment and click the X that shows up on the right side. Then select one of the options: Delete, Hide Post, or Report as Abuse.
After you delete a post, you can’t undo the action, so be sure that you really want to delete it before you click the Delete button. The person who created the post isn’t notified that the post was removed. The only way that person will know that it was deleted is if she comes back to your Page to look for it and can’t find it.
Deleting a post doesn’t ban the poster from posting again.
How to report a poster
Deleting or hiding a post is one thing; using Report/Mark as Spam takes it up a notch. This process is for posts that cross the line into spam, abuse, or use of violent words.
Anyone can create a new Facebook account, like your Page, and again post inappropriate comments. You need to be vigilant about keeping an eye out for the bad apples in the barrel.
Following are two ways to ban a user or a Page from posting to your Page. If you have a few likers, the first way is really easy to use. If millions of people have liked your Page, the second way is the only way to go.
How to ban someone when you have a small following
If you have only a few likers and want to ban someone or another Page from your Page, go to your Page, and follow these steps:
Open the Admin Panel, and click the See All link in the New Likes box.
A dialog box with a list of all the users who have liked your Page appears. You need to find the name of the offending person.
Click the X to the right of the user you want to ban.
In the dialog box that appears, select the Ban Permanently check box.
Now this person or Page won’t be able to re-like your Page and post again unless he creates a new account with a different name.
How to ban someone when you have a large following
The other way to ban a person or another Page from your Page — especially if a large number of people like your Page — is to ban her directly from an offending post that she made. Follow these steps:
Put your cursor on the right side of the offending post, and click the X.
A drop-down menu appears, with the six options: Default (Allowed), Highlighted on Page, Allowed on Page, Hidden from Page, Delete, and Report/Mark as Spam.
To ban someone from your Page, select the Report/Mark as Spam option.
You will see a confirmation in the Timeline with two links: Undo or ban this person from posting publicly. If you made a mistake, better to click the Undo link right away, as you will not be able to undo at a later date.
Sometimes, a post crosses the line and becomes what you consider abusive. Facebook describes abusive as spam or scam; hate speech or personal attacks; violence or harmful behavior; or nudity, pornography, or sexually explicit content.
If you need to report a post as abusive, follow the steps for deleting a single post, choose Report/Mark as Spam, and then ban the user. After you submit the post, Facebook investigates the report and decides whether it needs to ban the user or the Page from Facebook.