How to Get Your iPad Repaired by Apple
If you tried every troubleshooting trick in the book and still have a malfunctioning iPad, consider shipping it off to the iPad hospital (better known as Apple, Inc.). The repair is free if your iPad is still under its one-year limited warranty.
You can extend your warranty for as long as two years from the original purchase date, if you want. To do so, you need to buy the AppleCare Protection Plan for your iPad. You don’t have to do it when you buy your iPad, but you must buy it before your one-year limited warranty expires.
Here are a few things you need to know before you take your iPad in to be repaired:
Your iPad may be erased during its repair, so you should sync your iPad with iTunes before you take it in, if you can. If you can’t and you entered data on the iPad since your last sync, such as a contact or an appointment, the data may not be there when you restore your iPad upon its return.
Remove any accessories, such as a case or screen protector.
Although you may be able to get your iPad serviced by Best Buy or another authorized Apple reseller, it's best that you take or ship it to your nearest Apple Store, for two reasons:
No one knows your iPad like Apple. One of the geniuses at the Apple Store may be able to fix whatever is wrong without sending your iPad away for repairs.
The Apple Store will, in some cases, swap out your wonky iPad for a brand new one on the spot. You can’t win if you don’t play, which is why it's always a good idea to visit your local Apple Store when something goes wrong (with your iPads, iPhones, iPods, and even your laptops and iMacs).