How to Get Salesforce Help Fast
Part of the Salesforce.com For Dummies Cheat Sheet
There are so many ways to navigate Salesforce that you probably don’t need much help getting around the application. If you get stumped, though, get help fast with these techniques.
Contact your system administrator.
For reinforcement training, click the Help link in the top-right corner of the home page and then click the Training tab in the window that appears.
Click the Help link on most Salesforce pages to access the help guide.
For general support, click the Help link on the home page, and type some keywords related to your question into the Search bar. You get a list comprising suggested solutions that include Help topics.
If all else fails, click the Help link on the home page and then click the My Cases tab. On the My Cases tab, enter some words that describe your problem into the Search bar. Then click the Go! button to search the Knowledge Base, or click the Log a Case link to initiate a formal inquiry.