How to Fix Web Hosted FTP Problems

Very few things can go wrong with web hosted File Transfer Protocol (FTP). However, it can happen. If you’re experiencing issues with your ftp, check this list and see if anything looks familiar:

  • Your login details are incorrect. Check that you’re using the right login details, particularly if you have recently changed your password.

  • Your server uses a non-standard FTP port. The standard port is 22. You need to specify in your FTP client if your server has been configured to use something different.

  • You’re using Secure File Transfer Protocol (SFTP) and logging in using a username/password combination has been disabled. Check that you don’t need to use a private key to connect.

  • Your IP address has been banned from the server. If you’ve tried multiple times to connect unsuccessfully, the server may have decided that you are a hacker and has banned you. Your web host probably needs to unlock your IP address if this is the case.

  • The FTP service is not working on the server. If you have access to the backend then try restarting the service; otherwise, talk to your web host about getting the server restarted.

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