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How to Contact Etsy Support

Suppose that you have a problem with your Etsy account. Or maybe you need help with a transaction. In either case, you can send a message to Etsy Support right from the Help page. You can also send a message to Etsy Support to notify that group of a problem on the site. Here’s how:

1

While logged in to your Etsy account, click the Help link that appears along the top of any Etsy page.

The Help page opens.

2

Click the Email us link at the bottom of the page.

The Email Etsy Support page opens.

3

Click the Select a Topic drop-down arrow and select a category.

Choices include categories that pertain to account settings, setting up your shop, seller tools, listings, payment methods, troubleshooting, Direct Checkout, and more.

Etsy displays a list of articles that may help to answer your question. Click one to read it. Otherwise, continue to the next step.

4

Type a subject for your message in the Subject field.

Being clear about the problem in the Subject field will help Etsy answer your question.

5

In the Message field, type your message.

Optionally, you can attach a file; to do so, click the Choose a File button, and then locate and select the file that you want to attach.

For example, if you’re experiencing a problem with your shop page, you might capture a screen shot of the page and attach that image file to your message.

6

Click Submit.

Etsy notifies you that your question has been submitted; it also sends you a confirmation e-mail to that effect.

When it has your answer, Etsy sends it to you via e-mail. You can reply to the person who sent the e-mail if you have further questions.

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