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How to Contact a Seller after You Win an eBay Auction

Generally there’s no need to contact the seller in a normal eBay transaction. You pay via PayPal and your item should arrive within the timespan estimated by eBay on the item page when you made your purchase.

If you don’t receive your item (or something else is amiss) and you’ve already tried sending an e-mail through eBay Messages, you need to get more contact information. Remember back when you registered and eBay asked for a phone number? eBay keeps this information for times like this.

Know that the eBay Messaging system is monitored by eBay, and the information that it tracks becomes part of the transaction record. If anything weird is going on, it’s better to use eBay’s system instead of sending an e-mail independently.

To get an eBay member’s phone number on a transaction that you’re participating in, go back to the Advanced Search: Members: Find Contact Information link. Fill out the Contact Info form, and then click the Search button. If all the information is correct, you automatically see a request-confirmation page; then eBay generates an e-mail message to both you and the other user.

eBay’s e-mail message includes the seller’s user ID, name, company, city, state, and country of residence, as well as the seller’s phone number and date of initial registration. eBay sends this same information about you to the user you want to get in touch with. Most sellers jump to attention when they receive this e-mail from eBay and promptly get the ball rolling to complete the transaction.

If you’ve won an item, it’s de rigueur for you to use the Pay Now link on the item page as soon as possible after you’ve won.

If you need to contact the seller before sending payment, you have several ways to find contact information:

  • Click the Ask a Question link on the very bottom of the listing page, which takes you to common questions and answers written out by the seller. If your answer isn’t there, you will see a text box where you can send a message through eBay Messages.

  • Click the Site Map link, located way at the bottom of almost every eBay page, and then click the Find a Member link under the Connect heading. On the resulting page, click the link to find Contact Information.

  • Click the Advanced Search link (at the top-right corner of all eBay pages), and then click the Find Contact Information link (on the left side of the page).

eBay doesn’t tolerate abuses of its contact system. Make sure that you use this resource to communicate with another user only about a specific transaction in which you are participating. To use contact information to complete a deal outside eBay is an infringement of the rules. If you abuse the contact system, eBay can investigate you and you may lose your site privileges.

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