Effective communication strategies can help you build strong working relationships with clients and customers, team members, managers, and internal customers. Use the tips in the following list:

  • Respond to requests by emphasizing what you can do to help meet them.

  • Follow through and do what you say you’ll do.

  • Listen without passing judgment and don’t rush in to give advice.

  • When you have concerns, work them out with the source, not with others.

  • Communicate with respect in every interaction regardless of whether you like the person.

  • When others give you assistance or support, express appreciation for it.

  • Focus on issues, not personalities, when you discuss work matters and problems.

  • When differences in views or ideas occur, work first to understand them from the other person’s perspective.

  • Be direct and sincere as normal practices.

  • Use humor in good taste.