Handling a Telephone Call from a Prospective Tenant
As the first point of contact between yourself and a prospective tenant for a rental property, the initial enquiry over the phone is extremely important. Use these tips to ensure you’re prepared:
Have near your phone a pen or pencil, a blank notepad, and all the information on your rental property and the area.
Answer the telephone professionally with a business-like greeting (such as ‘Chris Jones, how may I help you?’) within the first three rings.
Provide basic information about the rental property while obtaining information about the prospective tenant.
Use open-ended questions and try to build up a rapport with the prospective tenant.
Ensure the prospective tenant is suitable by outlining your rental selection criteria.
If the tenant is suitable, convince him of the benefits of renting your property.
Anticipate and be prepared for objections - these are a sign of the prospective tenant’s interest.
Convert phone calls to a viewing, because even the best rental properties can’t be rented over the phone.