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Google Glass Pictures and Video Won’t Sync to Your Computer

When you connect your computer to your Glass by using the micro USB cable that’s included with Glass, your computer should recognize Glass as another external storage device and display it in your list of storage devices. Though the days of “Plug ’n’ Pray” are over, there may be times when your computer can’t find Glass when it’s connected to your computer.

If you have this problem, here are some solutions to try:

  • Remove the micro USB cable from the computer, wait a few seconds, and then connect the cable to a different USB port on the computer.

  • Turn off Glass, remove the micro USB cable from the computer, turn Glass back on, and then connect the cable to the same or a different USB port on the computer.

  • If you can’t use your computer’s file-management app (such as File Explorer on a Windows PC or Finder on a Mac), try using another app to move the files.

    You can use Google’s Picasa image-editing software, for example. It’s web-based, it recognizes Glass automatically when you have the device connected to your computer with a micro USB cable, and it allows you to move your photos between your Glass and your computer.

If none of these solutions solves your problem, you may have a defective micro USB cable. Contact a Glass Guide to find out whether the cable needs to be replaced.

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