Get Information Fast with eBay’s Community Chat Rooms
If you need an answer to a question right away, you can post your question on one of eBay’s Community chat rooms. Click the Community button in the upper-right corner of any eBay page and then look for the link to get to the chat rooms. Knowledgeable, veteran eBay members generally answer posted questions as best (and as quickly) as they can.
The answers are the opinions of members and are certainly not eBay gospel. But you get a fast and honest answer; often you get more than one response. Most questions are answered in about 15 minutes. If not, repost your question. Make sure that you post your question on the appropriate board because each board has a specific topic of discussion.
If a new policy or some sort of big change occurs, the boards are most likely going to quickly fill with discussion about it. On slow days, however, you may need to wade through endless personal messages and “chat” with no connection to eBay. Many of the people who post on these boards are long-time members with histories (as well as feuds) that can rival any soap opera. On a rare occasion, the personal postings can get rather nasty. Getting involved in personality clashes or verbal warfare gains nothing and wastes your valuable time.
There's one cardinal rule for eBay chat boards and message boards: no business. No advertising items for sale! Not now. Not ever. eBay bans any repeat offenders who break this rule from participating on these boards.
Remember that you’re visiting eBay and that you’re a member. It’s not Speakers’ Corner — that spot in a London park where protesters are free to stand on a soapbox and scream about the rats in government. If you feel the need to viciously complain about eBay, take it outside, as the bar bouncers say.