The Path of the Social CRM Buyer
Does Business Gamification Really Work?
The Social CRM Setup

Gameplay Behaviors that Build Community in Business Gamification

The goal of many business gamicifcation sites is to build a community. It’s not enough to make profiles, user generated-content tools, and other social software available to users. You have to give gamers a super-compelling reason to use them.

The key to promoting community-building behaviors is realizing that the required gameplay behaviors are social in nature. These include the following:

  • Leaving comments

  • Writing reviews

  • Giving a “thumbs up” or “high five” (or whatever they’re called on your site)

  • Asking a question

  • Answering a question

  • Sharing an idea

Sharing ideas is often called ideation. Creative in nature, ideation can be thought of as the process of generating, developing, and communicating new ideas. It occurs in all stages of a thought cycle and is an essential part of the design process. No wonder it’s considered a high-value gameplay behavior.

The key performance indicators (KPIs) associated with gameplay behaviors might include the following:

  • Number of comments

  • Number of reviews

  • Number of “thumbs ups” or “high fives”

  • Number of questions asked

  • Number of questions answered

  • Number of ideas shared

Be aware that for each community, the most valuable behaviors you want to drive may vary. For example, in a support community, you might reward gamers for being the first to reply to a question about a product. In a health and fitness community, you might recognize gamers for sharing their progress with the group.

Note that as people engage with your community, their rank and status should be elevated as well.

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