How to Create a Customer-Centric Social CRM
Segmenting Customers by the Five W’s
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Eight Tips on How to Choose a Consultant

Have a good contract.

Know precisely what you want your new consultant to do and put it in writing.

Have a clear agreement about the consultant’s fee and who will pay expenses.

Draw up a contract yourself or ask for a sample contract from the consultant.

Be sure to have your attorney review it and revise all written agreements.

Have a written calendar of goals and deadlines that both parties sign.

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