How to Create a Customer-Centric Social CRM
Segmenting Customers by the Five W’s
How to Define Processes That Yield Insights for Your Social CRM

Eight Tips on How to Choose a Consultant

Get a good start.

Prepare the way. How you introduce the consultant to your employees is important. Encourage them to be honest and forthcoming when communicating about your business.

Stay in touch and follow up. It’s still your job to solve the problem, make the marketing plan, or install that new computer system.

Don’t look back; you’ve made the best hire you could and now you have to trust your new consultant.

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