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Cheat Sheet

Digital Marketing For Dummies (UK Edition)

Millions of Internet users are just a click away, and great digital marketing is essential if you want to reach them. Read on to discover the best ways to use the web for marketing, and a jargon-busting glossary of internet marketing terms.

Great Ways to Use the Internet for Marketing

Businesses have wonderful opportunities to grow and to extend their relationships with customers via the Internet. Here are some quick tips to market your products and services effectively on the Internet.

  • Email

    • As a user: Strive to be polite and positive. Create a signature file with marketing content for the end of your email messages.

    • As an Internet publisher: Standardise key email practices within your company. Use your website to offer relevant email addresses for customer use; then carefully manage the (possibly large) number of emails you receive.

  • Email lists

    • As a user: Join mailing lists that contain information relevant to Internet marketing or to your industry.

    • As an Internet publisher: Create an email list as a relatively simple and inexpensive way to build a strong feeling of community within your customer base.

  • Phones and wireless access devices

    • As a user: Experiment with handhelds and WAP (Wireless Application Protocol) phones to get a feel for the user experience. Also see what experience handheld Internet access devices offer.

    • As an Internet publisher: If you have fast-changing content, publish it on a channel for users of Palm and other similar devices or consider creating a WAP site for phone users.

  • Message Boards

    • As a user: Join communities that concern your industry area. Seek out website-based discussion groups specific to your interest or industry.

    • As an Internet publisher: Offer a message board facility if it is appropriate to your business. Allow open, but moderated, dialogue between your customers and your company to develop a relationship and community feel. This way you can respond to any problems before they grow.

  • Blogging

    • As a user: Enter the blogosphere and check out the site that are relevant to your business. Start with Blog search engines such as http://blogsearch.google.com/ to find your first sites and then follow the links.

    • As an Internet Publisher: Set up your own blog about your company or your industry and keep it up to date. Post relevant information and give your subscribers a reason to keep coming back, such as ‘inside’ information on new product development or statistics and research on your industry.

  • Paid Search

    • As a user: Pay attention to adverts that appear for other companies in your industry when you use search engines. See what keywords they come up for and the wording of their adverts.

    • As an Internet Publisher: Paid search is the single biggest advertising market online and has a proven track record of delivering results. Determine your paid search strategy by doing some research with reliable resources. If you don’t use paid search, your competitors will.

  • World Wide Web

    • As a user: Become an expert web searcher for information on your industry and your competitors; create bookmark files of key sites.

    • As an online publisher: Start with a simple web presence site to allow people to find basic information about your business online. Then expand with marketing-related content and news. Move to sales support and e-commerce if appropriate.

Key Digital Marketing Terms

Digital marketing is full of technological jargon which can be daunting if you’re new to marketing on the Internet. Here’s a quick guide to deciphering some commonly used terms.

3G 3G or third generation is the name for the enhanced data communication services that allow video calling and rich media on mobile phones. The birth of the technology led to the setting up of mobile operator 3 in the UK.

Blogging – The act of creating a web log – a personal online web space where users can write their thoughts and anything else they want.

Cookie – A small text file on the user’s PC that identifies the user’s browser (and hence the user) so they’re ‘recognised’ when they re-visit a site. A cookie allows usernames to be stored and websites to personalise their offering.

CPA (Cost Per Action) – A metric for measuring the effectiveness of an Internet advertising campaign. Take the total cost of the campaign, divide it by the number of desired responses (actions), and the result is the cost of each customer action.

CPC (Cost Per Click) – One way to price Internet advertising. In the CPC model, the advertiser pays when a prospect takes an action and clicks an online ad, and not just when that ad is viewed.

CPM (Cost Per Thousand) – The standard unit for buying or selling Internet advertising. The ‘thousand (or M in Roman numerals in the abbreviation) stands for ‘thousand advertising impressions’, or views. To figure out what it costs to reach each individual viewer of an ad, divide the CPM rate by 1,000.

CTR (Clickthrough Rate) – The percentage of those clicking on a link from those to whom the link was displayed.

CYA (Cover Your Assets) – CYA simply means that you make a move in order to not ‘miss the party’. Use CYA to justify starting your Internet marketing effort and then use what you learn to find better reasons for maintaining and expanding your online presence.

FAQ (Frequently Asked Questions) – A document provided by many websites (and sometimes email lists) with general information about a newsgroup or email list. Sometimes used with a press release to cover technical details of an announcement.

HTML (HyperText Markup Language) – The code, placed in special markers called tags, that’s added to a text document to make it function as a web page.

Hyperlink – Also called ‘Call-to-action’ links. Links in online marketing campaigns that take the reader to the next step in a process.

IE (Internet Explorer) The most popular web browser in the world.

ISP (Internet Service Provider) A company that provides dial-up or other kinds of access to the Internet to individuals and businesses. Online services have their own proprietary content but also serve as ISPs for their users.

JPEG (Joint Photographic Experts Group) – A standard for compressed pictures, widely used on the web. JPEG is best used for photographs and other images with many shades of colour.

Keyword – A word or phrase that potential customers type into a search engine to find a service or product.

Podcasting – Making audio or video files available over RSS to consumers for viewing or listening.

ROI (Return on Investment) – The percentage of profit or avoided costs generated by an expenditure. ROI is hard to calculate for marketing expenditures because tracing exactly which sales are the result of which marketing expenditures is very difficult. However, try to compare ROI for Internet marketing expenditures versus other marketing expenditures in order to help you allocate resources wisely.

RSS (Really Simple Syndication) – A technology that allows people to receive constantly updated content without having to revisit a website.

SEO (Search Engine Optimisation) – The process of making a site and its content highly relevant for both search engines and searchers.

SMS (Short Message Service) The most widely available service on mobile phones other than voice. Often known as texting, it permits the sending of short messages between mobile phones, other handheld devices and even landline telephones.

Spam – Another word for unsolicited commercial email, bulk email or junk email.

TLD (Top-Level Domain) – The three letters at the end of an Internet domain name that denote the type of organisation that owns the website. Examples are .com for a commercial organisation or business or .edu for educational institutions.

URL (Uniform Resource Locator) – The technical name for a web address. The URL allows you to locate services via the Internet.

WAP or Wireless Application Protocol – WAP is an open international standard for applications that use wireless communication. The main function of WAP is to provide access to the Internet from mobile phones.

Web 2.0 – A collective name given to new technologies and consumer trends online including blogs, social networks, RSS and podcasting.

www (World Wide Web) – The number one vehicle for digital marketing efforts! (Also, www. is commonly found as a prefix to web site names.)

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