The energy, performance and output of your area of responsibility and the people in it starts with you. So remember these tips, and go forth to energise, enthuse – and inspire! And the profits will come rolling in!

  • Managing is a people job. Put people first.

  • Managing is what you do with people, not to people.

  • Back up your words with actions. People believe what they see more than what they hear.

  • ‘If it’s to be, it begins with me.’

  • You gain power when you share power with your employees.

  • Concentrate on the things that you can do.

  • Don’t worry about the things that you can’t do: find out how to do them – and do them!

  • Always ask: what do your customers value, and how do you know that they value it?

  • The best performance starts with clear goals.

  • You get what you reward.

  • The more mistakes you make, the closer you are to the right answer.

  • If you can’t measure performance, you can’t manage it.

  • Remember: it’s not personal, it’s business.

  • If you don’t like the way things are today, be patient. Everything will change tomorrow.

  • Make work fun. Doing so is good for you and for the bottom line.

  • The simple approach is often the best approach.