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Creating a Notification Letter to Send to eBay Auction Winners

Taking the time to create a friendly notification letter to send to the winning bidders of your eBay auctions is just good business. Have you ever received a bulk-generated, boilerplate winner's confirmation letter? The seller hasn't bothered to fill in half the blanks, and you're almost insulted just by reading it? Receiving a note like this after you've requested that the seller combine purchases (and the letter pays no attention to your request) is especially annoying. E-mails can cross, but a personal approach goes a long way with customers.

It's not that you shouldn't automate your eBay business, but it isn't that hard to take the time to personalize even your canned e-mail responses. For example, the following letter lets the customer know that there's a real person behind the automation:

Good news! You won eBay item #120089481873 Cloud Dome Photo Stage Studio.

Thank you for winning my eBay item. Buyers tend to go unrecognized on eBay a little too often, so I want you to know that your purchase is very much appreciated. If I can be of any assistance to you, please let me know. While this first e-mail is being generated automatically, I do welcome one-on-one contact with you. Just send a reply to this mail and I'll answer your inquiries directly.

I am serious about my business and look forward to the opportunity to serve you. I'd also like to invite you to check out my other items available on eBay.

marsha_c
Marsha Collier
Author, "eBay For Dummies" and "Starting an eBay Business For Dummies";Host of the PBS program "Making Your Fortune Online"
www.coolebaytools.com

If you aren't selling many items at a time, you could even use a more personal approach. Here's a tried-and-true winner's notice:

Congratulations!

Yours was the winning bid on eBay item #122342911 for the Emilio Pucci book. You got a great deal! I am looking forward to a pleasant transaction and positive feedback for both of us.

If you pay through PayPal, I'll send your order right away.

Thank you for buying my item. I am delighted to be dealing with you and know you will enjoy your purchase.

Marsha_c
Marsha Collier
www.coolebaytools.com
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