Communicating with Clarity
To communicate in a way that conveys your meaning and demonstrates respect for your listeners, make sure to remind yourself that you have the right to speak and to be heard. Avoid apologies and banish blame. To communicate with clarity, be sure to:
Know your point. Be crystal clear about what you want to achieve as a result of your communication.
Limit yourself to three main points. Any more than that and you confuse your listener. Any fewer, and your message lacks substance.
Focus on the individual’s behaviour and avoid making slanderous remarks when offering feedback. The purpose of offering clear feedback is to improve performance, not to make an enemy by decimating the individual’s confidence.