By default, SugarCRM displays 12 modules (elements of the program) across the top of the screen as tabs. You can access the other modules by clicking the double right-pointing arrows on the right side of the Module Tab bar but this list represents the Sugar modules most frequently used:

  • Accounts: Companies that you do business with.

  • Contacts: People that you do business with.

  • Leads: People or companies that you hope you do business with in the future.

  • Campaigns: An organized structure for keeping track of your marketing efforts; hopefully you'll attract new customers — and retain the ones you already have.

  • Opportunities: Identifies the various chances you have for selling your goods or services.

  • Projects: Your mega-tasks that generally require lots of steps — and lots of people to help you out.

  • Cases: The customer service issues that your company is currently dealing with.

In addition to the basic SugarCRM modules, you can download more modules at www.sugarexchange.com/ or http://www.sugarforge.org/. If you still can't find just what you're looking for create your own using Sugar's module builder.