Checking the Power for Your iPod or iPhone

4 of 10 in Series: The Essentials of Troubleshooting Your iPod or iPhone

Your iPod or iPhone requires sufficient power to be operational. If you experience a nonworking unit, you should check the power for your iPod or iPhone.

If you are using battery power, the battery might not be charged enough. If the battery is too low for normal operation, the iPod or iPhone refuses to turn on. Instead, a low battery screen appears for a short while, and then if no power arrives to save the iPod or iPhone, the icon disappears altogether. At that point, your only choice is to connect the iPod or iPhone to an AC power source, wait for a moment, and then turn the power on by pushing any button if it is an iPod classic, nano, shuffle, or older iPod model, or by pushing the Home button if it is an iPod touch or iPhone.

If your source of AC power is your computer, make sure that the computer is on and not set to go to sleep. The Battery icon in the upper right of the display indicates whether the iPod or iPhone battery is full or recharging.

If your current-model iPod shuffle doesn’t turn on or respond, recharge its battery by first connecting it to its dock and then connecting the dock to the AC power adapter or the USB connection on your computer. First-generation iPod shuffle models connect directly to the USB connection on your computer.