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Addressing EHR Vendor Viability

Part of the Electronic Health Records For Dummies Cheat Sheet

The electronic health record industry is growing rapidly. And with so many EHR vendors in the marketplace, many companies will either fold or be acquired and therefore affect their existing customer base. So, you need to inquire about the vendor's viability in this competitive healthcare landscape. Ask the vendor or conduct your own recon to find out the following information:

  • How long has the vendor been in business?

  • How many practices do they currently support?

  • Are there any plans for merging or being acquired by another vendor? (You likely won't get a straight answer but it's worth asking.)

  • How many sales in the last 12 months? What percentage of growth is that? Are they getting bigger?

  • What's the average length of time their staff has been with the company?

You want and need this relationship to be a partnership between you and the vendor so make sure that your partner is going to be around for you.

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