Troubleshooting an iPhone

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How to See if Your iPod or iPhone Has the Latest Software

Your iPod (or iPhone) works best with the latest or newest software installed. iTunes tells you whether your iPod or iPhone contains the newest software. Connect the iPod or iPhone to your computer and [more…]

How to Restore Your iPhone

Sometimes, you must restore your iPhone to make it behave. To restore your iPhone, connect it to your computer as though you were about to sync. But when the iPhone appears in the iTunes source list, click [more…]

How to Report an iPhone App Problem from Your Computer

If an iPhone app doesn’t work properly, crashes, freezes, or otherwise messes up your iPhone, you should definitely report the problem so that Apple and the developer know of it and [more…]

How to Update an App on Your iPhone

You can check to see if the developer of an iPhone app has released an update. Simply open the iTunes App Store on your iPhone, and tap the Updates icon at the bottom of the screen. [more…]

How to Report an App Problem from Your iPhone

Every so often you get an app that doesn’t work properly, crashes, freezes, or otherwise messes up your iPhone. When this happens, you can report the problem directly from your iPhone, so that Apple and [more…]

How to Upgrade the Software for iTunes, an iPod, and an iPhone

The best way to stay updated with the latest version of iTunes and iPod software is to download upgrades over the Internet and install them. Apple updates iTunes and the built-in iPod software regularly [more…]

How to Restart or Reset Your iPhone

Sometimes, you may need to restart your iPhone. And if that doesn't work, you can try resetting it. If your iPhone acts up on you — if it freezes, doesn't wake up from sleep, doesn't do something it used [more…]

How to Reset Settings and Content on Your iPhone

If your iPhone isn't working properly, you can try resetting your iPhone settings, which resets every iPhone setting to its default — the way it was when you took it out of the box. Resetting the iPhone's [more…]

How to Find a Lost iPhone

The Find My iPhone feature is pretty darn cool. If you inadvertently leave your iPhone in a taxi or restaurant, Find My iPhone may just help you retrieve it. The feature requires a MobileMe subscription [more…]

How to Remove Content from Your iPhone

If you're having problems with your iPhone and haven't been able to fix them by turning the iPhone off and back on, you can try removing some or all of your data to see whether it's the cause of your troubles [more…]

Your iPhone's Settings Menu Options

When you first open Settings on your iPhone, you see the scrollable list. In all but airplane mode (at the top of the list), a greater-than symbol (>) appears to the right of each listing. This symbol [more…]

iPhone Troubleshooting Help on the Apple Website

Check out some or all of the resources here before you throw in the towel and smash your iPhone into tiny little pieces (or ship it back to Apple for repairs). [more…]

Seven Things You Can Do to Troubleshoot iPhone Issues

If your iPhone is frozen or otherwise acting up, perform these troubleshooting techniques, the seven Rs, in sequence. You should recharge your iPhone, restart your iPhone, reset your iPhone, remove content [more…]

How to Troubleshoot iPhone Problems with Calling or Networks

If you’re having problems making or receiving calls on your iPhone, problems sending or receiving SMS text messages, or problems with Wi-Fi or your wireless carrier’s data network, the techniques here [more…]

How to Troubleshoot iPhone Sync, Computer, or iTunes Issues

If you’re having problems syncing or your computer doesn’t recognize your iPhone when you connect it, you can try some of the following steps to resolve issues that involve synchronization and computer–iPhone [more…]

How to Avoid Common iPhone Problems

With iCloud syncing, your version of iOS and the apps on your iPhone should always be current. If you’re having problems, however, tap Settings→General→Software Update just to be sure your iOS is current [more…]

How to Put Your iPhone in Device Firmware Upgrade Mode

In some rare cases, your iPhone goes utterly haywire, where not only does iTunes not recognize the device, but even completely resetting it doesn’t solve the problem. [more…]

How to Get Your iPhone’s Serial Number

There are times when you might need the serial number of your iPhone. For example, if you contact Apple support for help with a problem, it asks you for your iPhone serial number. Having this serial number [more…]

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