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How to Introduce Your Business in a Letter
An introductory business letter is supposed to make a good impression with a potential customer (called a prospect). Writing a letter to introduce your business to someone involves shifting the focus to [more…]
Presenting Your Product or Service to a Potential Customer
Your business presentations let you introduce your product or service to potential customers in person. For your clients, your presentation should offer a summary of key points, respond to questions or [more…]
The Customer Service Cycle
Your business's customer service involves a cycle of activities. The customer service cycle starts before your business sales presentation and continues after the customer makes a purchase. Your business [more…]
How to Cultivate Your Business's Best Customers
Every customer who buys from your business deserves your total courtesy and best service. But your best customers — those customers who become loyal, repeat clients and speak well on your company’s behalf [more…]
How to Handle a Customer Complaint
When one of your customers complains, handle it by giving that customer — and his or her complaint — your full attention so that you can resolve the issue. Here are the best steps to take when dealing [more…]
How to Create a Strong Business Partnership
A partnership is when two or more people team up in the ownership and operation of a business. When a partnership works, the business will run like a well-played symphony. When it doesn’t, things will [more…]
How to Develop Good Relations with Your Employees
Your business's employees keep your business going, so it's important that you keep them happy and productive if you want your business to grow. The key to having a good relationship with your employees [more…]
Maintaining Proper Etiquette when You Visit Someone Else's Business
In the course of doing business, you'll likely have to visit other offices, warehouses, or showrooms in an official capacity. Whether you're buying parts, negotiating an advertising deal, or trying to [more…]
Doing Business in a Multicultural Environment
Along with the cultural diversity inherent in the global marketplace comes confusion about how to behave. People don’t always know how to interact with others from different ethnic and racial backgrounds [more…]
How to Remember Names in a Business Situation
Remembering names and titles in a business situation makes a lasting impression. If you can master remembering the names of people your business deals with, you can present yourself with confidence and [more…]
How to Master the Business Handshake
What is a proper handshake? In a business situation, you’re expected to offer a firm handshake to your business associate or client. A firm handshake with good eye contact communicates self-confidence. [more…]
Business Voicemail Etiquette
A voicemail message from your business's top client could make or break your business, so provide an appropriate greeting on your voicemail system and get back to the caller as soon as you can. When you [more…]
Conference Call Business Etiquette
Some conference calls, for smaller business groups, consist of several people calling in to a conference-call line at one participant’s business office. That person conferences everyone together by pressing [more…]
How to Build a Professional Network
Building a professional network of clients and contacts for your business involves how you relate to people. Developing a professional network includes awareness of people who interact with your business [more…]
How to Develop Good Networking Habits
You can develop certain habits that make business networking easy, efficient, and natural. With the right habits, you won’t have to think about networking — you’ll just do it. The basis of networking is [more…]
How to Display Networking Follow-Through
Networking follow-through happens when you take action to stay in touch with people in your professional network. Effective networking follow-through helps you stay connected with people and keeps the [more…]
How to Network If You're an Introvert
If you're an introvert, don't think that successful networking is out of the question. Knowing how to network if you're an introvert first requires you to be aware of your natural strengths that contribute [more…]
How to Network If You're an Extrovert
If you're an extrovert, networking may seem like a snap, but the extroverted networker does need to watch out for certain pitfalls that could damage relationships with business contacts and colleagues. [more…]
How to Network on the Internet
Online professional networking gives you a virtual room of potential connections. The Internet is a powerful networking business tool, enabling you to connect with others, find opportunities, and exchange [more…]
How to Master the Art of Small Talk
Small talk is designed to give people a chance to network, creating a bridge to conversations about opportunities. When aiming to network, small talk puts people at ease, draws them into conversation, [more…]
How to Instruct Staff in Cultural Competency
Doing business with sensitivity to cultural differences may require staff training and education. Employees who interact with publics from a variety of cultures should be competent in their cultural awareness [more…]
How to Get Name Pronunciation Right in Business Dealings
When introduced to a business contact, make sure you pronounce that person's name correctly. If you don't determine the right way to say his or her name, you can ruin a good business relationship by mispronouncing [more…]
How to Dispel Myths about American Businesspeople
People who don’t get to meet many U.S. citizens sometimes have a distorted view of Americans. By becoming aware of how people from other countries and cultures may perceive you, you have a better chance [more…]
Keyboard Shortcuts for ACT! by Sage
If you’re using ACT! as your contact relationship manager software, you know that ACT! does its best to streamline every process. One way ACT! boosts your efficiency is by offering a whole host of keyboard [more…]
User Roles in ACT!
ACT! by Sage helps you organize customer information in one place but lets you share it as widely as you need to. Of course, not every employee needs access to every bit of information in ACT!, and the [more…]
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