Sorted by:  

Critical Conversations and the Passive Communication Style

During critical conversations, the way in which people deliver their message comes down to style. You might have a passive communication style, or something else. Individual communication styles and behaviors [more…]

Critical Conversations and the Assertiveness Communication Style

No matter what communication style you have, using assertiveness and getting your employees to use assertiveness is the key to successful communication during critical conversations. During a critical [more…]

How to Apply Active Listening during Critical Conversations

Active listening happens when you actively pay attention to a speaker’s words and nonverbal cues. Applying active listening to critical conversations allows you to more fully participate. When people say [more…]

Keep Confrontational Language Out of Critical Conversations

When confrontational language is used during a critical conversation, the conversation spirals out of control. Confrontational language in a critical conversation blocks each party from listening to the [more…]

Five Key Phrases to Employ in Critical Conversations

To make critical conversations go more perfectly, you can draw on five key phases to get the critical conversation going in the right direction and to redirect the discussion if it gets off track. [more…]

Workplace Dynamics and the Need for Critical Conversations

Workplace dynamics can make a good team perform at an extraordinary level or fall to pieces. Many workplace dynamic critical conversations come about because of subjective issues such as personality differences [more…]

Prioritizing Issues for a Critical Conversation

If you have a laundry list of issues that need to change, prioritizing them before having a critical conversation is key. Decide which issues you need to discuss in a critical conversation, and which ones [more…]

Decide on Options to Move Forward in a Critical Conversation

Critical conversations lead to better relationships and productivity. The EDGE model for critical conversations calls for you to decide on options for moving forward, after examining data and acknowledging [more…]

How to Coach Employees using Critical Conversation Skills

Combining coaching with critical conversation skills can employees achieve and sustain top performance in support of organizational goals. Using coaching along with critical conversation methods can turn [more…]

Create Powerful Action Plans using Critical Conversation Skills

Thanks to your prep work, you aced the critical conversation. Now it's time to create an action plan based on the critical conversation's discussion, so that all the agreements, ideas, and feedback presented [more…]

Decide When to Have a Critical Conversation on Past Issues

Even past issues can be addressed in a critical conversation. Having a critical conversation isn’t as easy as scheduling a meeting, however. Critical conversations take work, time, and follow-up, but having [more…]

How to Turn Confrontation into Accommodation in Critical Conversations

Critical conversations are often emotional, which may lead to confrontation. You can turn confrontation in a critical conversation into accommodation by using one of three proven methods. Whether you’re [more…]

How to Find and Sign Live Performers for Your Bar

In most cases, performers will find you as soon as they hear that a new bar is opening. Talk to other bar owners to see who the biggest draw is.

Naturally, you should audition performers or go hear them [more…]

How to Combine Your Professional Bar and Social Lives

The bar business is fun. Let's face it — that's why most people are drawn to it in the first place. When you hire your employees, you'll probably hire people you're drawn to. You won't hire people who [more…]

How to Reduce Food Waste in a Bar

Waste in your bar costs money, plain and simple. Waste occurs in many places: perishable food, utilities, labor, and so on. Spend some time analyzing your operation. Identify areas where waste occurs. [more…]

How to Run a Bar: The Importance of Phones

Despite the awesomeness of the Internet, the phone is still an integral part of the bar business. Even if people can find out your address, hours of operation, and drink specials from your website, they [more…]

How to Run a Bar: Basics of Kitchen Appliances

Your bar’s menu really dictates what appliances you need (or more accurately, your appliances determine what foods you can serve). Unless you’re intent on making food a top priority at your bar, your menu [more…]

How to Run a Bar: Basics of Bar Appliances

When you are setting up your bar, there are appliances that are bar tools with a plug. Here’s a list of appliances you need for your bar: [more…]

How to Design and Print Your Bar's Menus

As with choosing your bar’s menu items, simple is best when it comes to laying out (designing what the physical menu is going to look like) the menu. Make it easy for your customers to decide what they [more…]

How to Maintain Your Bar's Draft Beer Equipment

To make sure you’re selling perfect “brewery fresh” draft beer in your bar, you also need to pay attention to proper refrigeration, cleanliness of the dispensing equipment, and proper pressures. [more…]

Ergonomic Design at Work

According to the International Ergonomic Association (IEA) ergonomics is the study of human interaction with any object to optimize that object's performance, keeping human safety in mind. [more…]


Sign Up for RSS Feeds

Small Business & Careers