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Project Management

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Checking Body Language during a Critical Conversation

Body language often alerts you that someone’s not invested in a critical conversation. When that happens, how can you check someone’s body language and focus them back on the conversation? [more…]

Tips for Handling Defensive People in Critical Conversations

People naturally defend themselves and their opinion when they receive feedback during a critical conversation. But when someone’s on the defensive, how can you steer a critical conversation back on track [more…]

Keeping Agreements Intact During Critical Conversations

Agreements reached during a critical conversation may unravel, causing the conversation to run off-course. How can you keep agreements you've already reached from affecting a critical conversation. When [more…]

Apply Critical Conversation Skills to the Hiring Process

The critical conversation skills and its EDGE model can be applied to the hiring process, in order to build effective teams. With critical conversation skills, HR can identify the best people to complete [more…]

Ask Interview Hiring Questions Differently by Applying Critical Conversation Skills

Not only can the hiring process benefit from critical conversation skills, the interview questions can too! Applying critical conversation skills when interviewing a potential new employee candidate will [more…]

How to Critical Conversations to Respond to Ignored Action Plans

At the end of critical conversations, an action plan should be created that reflects the agreements reached. But if action plans or agreements are ignored, what should you do? If action plans or agreements [more…]

Refocus Critical Conversations that Go Off-Track

Even if you use a positive facilitation approach during a critical conversation, the discussion can still go off-track. Critical conversations can go off track for many reasons. When one does, refocus [more…]

Deal with Resistance using Critical Conversation Skills

If your critical conversation encounters resistance, focus your skills and turn the situation around. Critical conversation skills can defeat resistance in a discussion by teaching you to stay flexible [more…]

Avoid Pitfalls in Critical Conversations through Preparation

The success of a critical conversation is based on the amount of planning that goes into it. Four major pitfalls contribute to critical conversation catastrophes. The good news is that you can avoid these [more…]

Build Rapport and Trust Before Having a Critical Conversation

As you prepare for a critical conversation, building rapport and trust to set the tone can get the conversation on the right track from the start. Rapport and building trust give the recipient of the critical [more…]

Workplace Dynamics and the Need for Critical Conversations

Workplace dynamics can make a good team perform at an extraordinary level or fall to pieces. Many workplace dynamic critical conversations come about because of subjective issues such as personality differences [more…]

Prioritizing Issues for a Critical Conversation

If you have a laundry list of issues that need to change, prioritizing them before having a critical conversation is key. Decide which issues you need to discuss in a critical conversation, and which ones [more…]

Decide on Options to Move Forward in a Critical Conversation

Critical conversations lead to better relationships and productivity. The EDGE model for critical conversations calls for you to decide on options for moving forward, after examining data and acknowledging [more…]

How to Coach Employees using Critical Conversation Skills

Combining coaching with critical conversation skills can employees achieve and sustain top performance in support of organizational goals. Using coaching along with critical conversation methods can turn [more…]

Create Powerful Action Plans using Critical Conversation Skills

Thanks to your prep work, you aced the critical conversation. Now it's time to create an action plan based on the critical conversation's discussion, so that all the agreements, ideas, and feedback presented [more…]

Decide When to Have a Critical Conversation on Past Issues

Even past issues can be addressed in a critical conversation. Having a critical conversation isn’t as easy as scheduling a meeting, however. Critical conversations take work, time, and follow-up, but having [more…]

Helpful Project Management Websites

Microsoft Project 2013 helps you manage projects better, but you also want to enhance your project management expertise. Visit these websites that offer templates and third-party add-ins for Microsoft [more…]

How to Control Your Project during Performance

As the project manager, you need to monitor and control your project throughout its life cycle. You start with the initial plan and continue to tweak the project until completion. This flowchart shows [more…]

What to Include in a Project Scope Statement

The Scope Statement is an essential element of any project. Project managers use the Scope Statement as a written confirmation of the results your project will produce and the constraints and assumptions [more…]

Pick a Project Title that Makes a Positive First Impression

One of the first items you can use to develop essential information-sharing and commitment-building processes is your project’s title. To accomplish a successful project, a group of focused and motivated [more…]

3 Ways to Chart Your Work Breakdown Structure

Presenting a work breakdown structure (WBS) as a chart helps project managers and their teams to visualize the hierarchy of a project. WBS charts come in several formats; three of the most common are organization [more…]

How to Issue a Contract for Work Breakdown Structure Services

You use a work breakdown structure (WBS) that you include in a contract for services to be provided to you by another person or organization differently from the way you use one to guide project work that [more…]

4 Ways to Display Your Project's Schedule

Unless all your project's activities are on a critical path, your network diagram doesn't specify your exact schedule. Rather, it provides information for you to consider when you develop your schedule [more…]

How to Resolve Resource Overloads

Even if your product resources are accurate, people who work on your project team can get overloaded. Consider one or more of the following strategies to eliminate your overcommitment and get your project [more…]

How to Determine Nonpersonnel Resource Needs

In addition to personnel, your project may require a variety of other important resources (such as furniture, fixtures, equipment, raw materials, and information). Plan for these nonpersonnel resources [more…]

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