Six Sigma

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How Efficient Are Your Customer Service Responses?

Do your customers’ inquiries get resolved within a few minutes of asking a question or submitting a request? If they are required to ask multiple questions, or have to be routed to different specialists [more…]

Do You Need Customer Service Goals?

Often companies talk about their number one goal of satisfying customers, but they don’t establish customer service goals. Without goals for customer service, there can be problems between organizational [more…]

Business Efficiency and Time Goals

When you think about your organization's efficiency and time goals in regard to customer service, most people immediately think: “On-time delivery! Of course! What else is there?” But, as you will see, [more…]

Two Tips for Setting Efficient Customer Service Goals

Inefficient customer service when taking orders or addressing complaints can and will bankrupt a company faster than any other type of failure. Focusing on how efficiently you service your customers and [more…]

Measure Customer Service Efficiency

So, what determines efficiency in your business as far as customer service? Setting goals that describe exactly what you want to happen also involves measuring whether or not these goals are being met. [more…]

Alternative Work Arrangements

One of the most popular management concepts of recent years has been the scheduling concept known as alternate work arrangements. Broadly speaking, an alternate work arrangement is any scheduling pattern [more…]

Methods for Measuring Employee Effectiveness

All performance appraisal systems are driven by the same objective: to establish a systematic and efficient way of evaluating performance, providing constructive feedback, and enabling employees to continually [more…]

Tips for Clearly Documenting HR Policies

Even if your company has only a handful of employees, keeping your basic procedures and policies well documented is always a good business strategy. Whatever effort may be required to get basic company [more…]

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