Managing Employees

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Conflict Resolution: Improving Office Communication

Without a doubt, one of the most common topics in workplace-conflict mediation is the breakdown of communication. Such a breakdown may be the root of a conflict itself or a byproduct of it, but, in either [more…]

How to Coach Employees after a Resolved Conflict

The days and weeks following an employee-conflict mediation meeting provide ample opportunities both to reinforce positive behaviors in employees and to address relapse and coach through conflict. Look [more…]

How to Lead Follow-Up Meetings on Employee Conflict

After you've mediated an employee conflict, follow up with discussions to readdress issues and discuss new problems. Post-mediation discussions are also an opportunity to work through any glitches that [more…]

Creating Ways to Voice Concern about Coworker Conflict

Implement multiple avenues for employees to offer their perspectives on workplace conflict. Productively communicating concerns gives your staff a constructive way to ask questions or vent. And by communicating [more…]

Conflict Resolution: Building a Reputation as a Leader at Work

How you handle yourself as a manager during a workplace conflict speaks volumes and influences how your team will handle conflicts in the future. You’re definitely leading by example, so model the behaviors [more…]

Building Teams to Decrease Workplace Conflict

One way to decrease employee conflict is to encourage stronger relationships among employees. Team members build stronger bonds when they have common ground, through either shared interests or similar [more…]

Professional Tips on How to Solve Workplace Conflict

Professional mediators understand the dynamics and subtleties involved when dealing with conflict in the workplace. Taking the right approach to conflict resolution goes a long way. Here are some pointers [more…]

Conflict Resolution: Scheduling a Meeting with a Reluctant Coworker

Asking an employee to meet and talk about a workplace conflict is often unsuccessful. He may resist a meeting because workplace difficulties are often fraught with conflicting emotions and deep issues. [more…]

How to Mediate Your Own Conflict at Work

When you're in a conflict-resolution meeting being held between an employee and yourself, you’ll wear two hats, that of mediator and that of contributor. Granted, you’re not acting as an objective third [more…]

Listening to Your Coworker in a Conflict-Resolution Meeting

As concerns about the workplace conflict are shared, listen closely to how he describes the situation. How each of you interprets the events gives you insight into how the conflict developed, what’s keeping [more…]

Approaching a Conflict between an Employee and Yourself

Confronting someone you supervise because the two of you are in conflict isn't fun, yet it’s a necessary part of being a manager. When you’re meeting about a conflict that you’re directly involved in, [more…]

How to Calm Nerves in a Conflict-Resolution Meeting

Being in a conflict-resolution meeting can be nerve-wracking for the employee — and for you. Your employee will be worried or stressed because she’s not sure what to expect, which topics will be covered [more…]

How to Handle Conflict with a Peer at Work

How you approach a work colleague about an ongoing conflict depends on a number of factors. Take into consideration how well you know her, how often you interact, and how important the working relationship [more…]

When to Address a Conflict with Your Superior

A productive meeting with your boss can be a relief and can motivate you to be the best you can be. But if you’re not sure you’re ready to tackle a discussion about the conflict between the two of you, [more…]

Things You Can Control When You’re Resolving a Conflict

Finding resolution is ideal, but what do you do to maintain your sanity when a conflict drags on? If you can’t count on others to work with you to resolve the problem, look for things you [more…]

Reasons Managers Ignore Employee Conflicts

Professional mediators hear a lot of excuses for managerial inaction when it comes to employee conflicts. If you find yourself repeating one of these statements, find the resources you need, hone your [more…]

How to Use Employee Appraisals to Give Raises

Employee evaluations (or appraisals) are critical when it comes to determining raises. The raises that you provide, however, can lead to positive, neutral, and negative reactions — all heavily influenced [more…]

Performance Appraisals: Why Employee Self-Evaluations Are Important

One of the most powerful ways to open the employee-appraisal process is to have your employees do a self-evaluation. There's nothing complicated about this step. All you need to do is give the employee [more…]

Performance Appraisals: Getting 360-Degree Feedback on Employees

An employee evaluation can consist of a technique called 360-degree feedback, which involves gathering performance-based feedback from a dozen or so anonymous raters in the workplace — all of whom have [more…]

Types of Employee-Performance Rating Systems

Several performance appraisal systems exist, from classic to cutting-edge. Some of these employee-evaluation systems work better than others, and there is some overlap among the various systems. The most [more…]

Employee Appraisals: Pros and Cons of the Critical-Incidents Approach

Critical incidents are a special category of employee behaviors that focus on two distinct areas: particularly outstanding behaviors and particularly questionable behaviors. The critical incidents method [more…]

Behind BARS: Evaluating Employees with Behaviorally Anchored Rating Scales

The BARS (behaviorally anchored rating scales) method of evaluating employees carries typical job appraisals one step further: Instead of relying on behaviors that can be appraised in [more…]

Performance Appraisal Technique: Managing by Objectives

One well-regarded and widely used approach to performance appraisal is called management by objectives (MBO). By definition, under this method, you evaluate your employees on the basis of results. MBO [more…]

How to Overcome Fear while Conducting Employee Appraisals

When you’re confronted with the prospect of several performance appraisals looming on the horizon, you may feel queasy. Fear is an emotion that is aroused by imminent danger — whether real or imagined. [more…]

How to Schedule a Performance Appraisal with Back-Timing

When you need to schedule an employee performance appraisal, use the back-timing technique to pinpoint a date. With back-timing, you establish the specific date that you want to conduct the sit-down session [more…]

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